The Preserve at Heinz

Since the new management took over in April 2024, the HVAC system has remained broken, leaving residents without air conditioning during the hottest months of the year. In April, we were told that major updates to the system were underway. Despite these assurances, the HVAC broke again in May, and we waited weeks for replacement parts. In July, the system failed once more. We were again told that parts were on order and that underlying issues were being addressed. In early August, during one of the hottest months of the year, the AC stopped working yet again. This time, management claimed they were ordering a backlog of parts to prevent future delays. Just 2-3 weeks later, the AC failed again during the peak of summer. The only solution offered throughout all of this was small portable units that couldnt cool entire apartments. Despite repeated assurances that the next round of fixes would resolve the issues and everything would be be back to normal, the HVAC issues have persisted all summer. Unfortunately, I cannot recommend living here.

We've continually had AC problems and have even switched apartments in the complex hoping that we would have a better experience in a different section of the building. No luck. We've now currently been without AC for most of 2024 since January 1st. I've lived in the complex for almost 5 years and it is just one thing after the next. The first year was great and I truly loved it. Then came plumbing issues and the toilets and sinks were continually plugged and backing up, which was disgusting. Management at the time said the cause was "the creative pipework" that was installed. "Creative" meaning the building is historic and there were certain rules they had to abide by, which meant traditional routes for pipework were impossible. We suffered for more than six months until our neighbor moved so they could tear out a portion of their wall to fix the plumbing. Then came AC issues. Basically, we've been with and without AC for more than 3 years. Every time they say it's fixed something else comes up and the AC is down. We switched apartments and things were once again great and we fell in love with the apartment and area. Then more AC issues and it's been nonstop since last year. This has been incredibly frustrating. As for parking, very minimal street parking. One spot in the garage used to be free, but they've since stopped including that and each spot is now a hundred bucks a month. Want friends or family over? Good luck finding parking outside the garage. The good: the area. The apartment complex is close enough to walk to downtown, PNC Park, Acrisure Stadium. But it's not worth it because living here with the constant issues is horrible. Additionally, the walls are incredibly thin and you and your neighbors will constantly hear one another. The "secure" mailroom was out for a long time because they didn't pay the bill, etc. One issue after another.

Thoroughly disliked my time here. The walls were thin and you could hear neighbors do everything. The bedrooms were laid out weird and didn't allow natural light. Management was not responsive at all (however I think there is new management since I lived there). It is nice being by the river, but that is the only perk. Would not recommend

The moment I walked in I knew that I would not be renting there. The leasing agent was very cold. He asked me my name and immediately said "I need an id". No hello, how are you? nothing. He was very monotone and mechanical. He showed me the amenities with no inflection or excitement in his voice. He offered general information like parking. I had to pull answers out of him. The apartments were very minimalist and cold. I will not be living at Heinz 950..