Future residents be aware.
Do not get tempted by their spacious room and high ceiling, Hanover North Broad is the last place you want to lease in Philly.
Their staffs are incompetent at their job. After completing resident application and paying the security deposit, Lexi, our leasing agent, waited more than a month to tell us that the apartment is not available. The move-out date for the previous resident was marked wrong in their system. They never admitted their fault and refused to accommodate us with any other options. At that time, we were less than a month away from our move-in date and they just want us to change move-in date. Their business strategy is that once you are in their system and paid everything, they do not care at all about your situation.
They have no customer service. For the 4 weeks trying to deal with this unavailable apartment and them trying to hide facts away from us, we tried calling their leasing office countless number of times. For 90% of the time, the call gets transferred to off-site callers who try to get your information and tell you someone from leasing office will call back. THEY NEVER DO. If you are lucky and actually reach the leasing office, other agents tell you that they do not know anything and the manager Rebecca is never available. The only choice to deal with them is to call 10 times a day and every day.
The hardest part was to get our deposit back. Rebecca is the only one handling checks and she is never available to talk. Whenever we called, other agents asked her and repeated what they were told and they told us different things each time! I am just glad that in the end, we are not living there. It was an easiest incident we had, and it took us so much time and effort to deal with everyone working there.
I love living at Hanover North Broad. The amenities are lovely and beautifully decorated. My personal living space is modern and sleek. The location is a 15 minute walk from downtown Philadelphia.
Stylish City Living.
Convenient city living doesn't get any better. Top-notch dining, boutique shopping, and the best entertainment are just steps away.
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