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The location, maintenance and facility is great. The leasing office is the worst.
We were quoted a price on Sunday, we were ready to sign the lease and get paperwork going, but their system was down. They said we could do the paper version and come in the next day. They did not honor it come Monday. Worst customer service on-boarding experience. They did not send a notice they were painting, and unlocked our apartment door, and were met with and a dog and very angry husband. They also were regrouting the exterior building and all of the debris and dust came right into our 3rd floor balcony, ruining our patio furniture and plants. And no, they didnt ask to clean it up.
Their rent system went down for an extended period of time and they had everyone re-do their ACH. Oh, and they tried to charge a late fee too , which I had to remind them to credit back.
Well be very happy if we never have to deal with the leasing office again.
I dont understand all the negative complaints. I have lived here for about nine months & have no complaints. I actually like living here. The office staff have always been both very nice and professional. I also enjoy watching the ducks.
We haven't been here long but at this point we LOVE our apartment and its location. The landscape is well cared for and the staff has been nothing but friendly, welcoming and helpful! We highly recommend Lakewood Hills!
Do NOT move here. The townhouses are poorly built. The floors squeak worse then a gerbil in a rusty running wheel. Some of the maintenance personnel are very friendly and professional though their skills are sub-par. One person didn't want to come in one night for, a no hot water problem. He asked me to fix it and call him back once its repaired.... Really? Luckily I know what I'm doing or my family would've been stuck! Now on to the office staff. Some of them just as the maintenance personnel are very friendly, however and its a BIG however the assistant manager is rude, short tempered and has a holier then though attitude. She's miserable to deal with and quite frankly avoidance is the key to any interactions with her. The complex shows off all of these awards, don't fall for them, its a smoke screen. When the pool opened for the season we all got a letter saying tenants will be charged 25.00 per bedroom for access... Surprise! And don't ever be late on rent, the individual mentioned above is in the courthouse on the 6th filing for eviction. I moved from my previous location after 11 years, I have never ever seen a place run like this. Another tidbit of information, I have never heard of being denied access to an itemized bill of your rent and charges, yet they denied the request. I originally asked one of the ladies upfront and the above mentioned person overheard the request and she shouted from her office, "we do not hand out itemized bills". I thought to myself, who gets denied a bill for something they're paying for, yet I've also noticed that they charge a profit for any court costs that are imposed on her quick filing actions.... I sincerely hope that this review prevents someone from moving here. Another quick point of reference is Uhaul should probably install a substation here for all of the turnovers. Good luck in your search but if you're looking for a family friendly, stable, and well maintained location to live, keep looking.
Better and bigger fitness center. No charging to use the pool. Designated smoking apt bldgs, so non smokers on upper floors don't have smoke wafting into their apts on nice days.
Lose yourself in comfort and convenience at Lakewood Hills Apartments. We offer flexible lease terms and 13 unique floor plans guaranteed to fit your lifestyle. Our one, two and three bedroom apartments and townhomes are accented in style with modern enhancements, quality, and convenience. Situated on 52 acres of lush and mature landscaping, we are nestled in the suburbs of Harrisburg in Lower Paxton Township and Central Dauphin School District. With a prime and accessible location to Interstates 81, 83, 283 and the PA Turnpike, we are a commuter's dream! Our unparalleled amenities such as a washer/dryer in every home, two lighted tennis courts, resort-style pool, bark park, 24-hour body sculpt center, courtyard, and scenic lake views. Our responsive and award-winning management and maintenance team provides prompt and courteous service to help assist with your busy lifestyle.