Ashford Northwest

I love Ashford Northwest

Ive done my best to give these apartments a fair chance, but they have been so incredibly awful. It took 4 hours for them to get around to helping me sign my lease and give me my keys on move in day. Then they gave me the wrong mail key, then when we finally found the right key, they told me that they needed to make a copy and would call me when that was done. I stopped by a week later and they still hadnt made a copy and the lady said shed just go ahead and give me the key, but I should make a copy and bring it to them. I had a minor issue with the hookup for my washer and it took them a month to finally come fix it, a five minute fix, except theyd just blown it off for a month because they were short staffedLater I had an issue with my washer that Id bought for myself, and inquired about renting one from the apartment complex. They said that would totally be possible and I never heard from them again until it was time to pay rent, and they had charged me for a washer and dryer I never received. But hold on! It gets worse. End of September, someone threw a rock and broke my bedroom window. Im living alone in a first floor apartment, so naturally I was pretty shook up. I sent in a work order to get it fixed, the front desk girl called me that afternoon, and that was it. Didnt offer to help me board it up or anything. A week later I went up to the office and talked to someone else about it and she finally got somebody to board it up for me, but this was as it was getting cold too, and a sheet of plywood does not keep out the cold air. It took them 3 weeks to finally fix a broken window pane. As I write this there is a car outside my apartment whos alarm has been going off for two hours.Dont move in here.

So far management is great, move in was easy.

Overall, great community.

Ok, mediocre apartment complex. There are many that are better and actually worth the money.