Pine Ridge is where where comfort, convenience, value, and deluxe amenities work together to create the ultimate apartment living experience in Willoughby Hills.
We offer a large selection of 1, 2, 3, and 4 bedroom apartments and townhomes. You are sure to find a plan that fits your lifestyle needs and your budget at Pine Ridge. With square footage ranging from 680 to 1400+, any apartment you choose gives you the freedom to make it into your ideal home. Our deluxe amenities include a state-of-the-art fitness center, heated indoor saltwater pool, outdoor pool with sundeck, resident lounge and an on-site movie theater.
Pine Ridge Apartments is situated within minutes of downtown Cleveland as well as I-90, I-271, and Route 2. Willoughby Hills offers great shopping and eateries as well.
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DO NOT MAKE THE MISTAKE TO LIVE HERE!
Lived in the townhomes for a little over a year. The apartment itself is not bad, but the management/staff and maintenance are terrible. For sure the worst service Ive ever experienced renting. Ive even lived at other GCI owner properties and never had issues.
No one ever has a clue of what is going on. We will get a notice that maintenance needs to enter our suite and check the smoke detectors/change the HVAC filter on a specific date. However when I returned home, it looked like no one came (the filter did not look changed). I called the maintenance number that was on the entry notice to ask if someone actually came.
The person on the phone was confused why I was calling or why I needed to know if someone was in the apartment and told me to call the leasing office.
I called the leasing office, and they said they could not give me that information. I was told the maintenance manager would follow up with me. Never did.
When maintenance actually shows up, they wont fix half the stuff you request because it is what it is and act like you are a huge waste of time. I was even asked before if I had a ladder in order for them to do their job.
Parking is also very difficult in the townhomes. You get a special pass for the village. There are signs that say parking is for permit holders only, however most cars parked there do not have a pass. If you arrive home later than 9pm good luck finding parking. They tried to enforce it once, but I got a parking ticket (even though my pass is displayed). When I called and questioned this, no one could tell me anything. The property manager even said he isnt familiar with the setup of the townhome parking and asked if I was in a parking spot or not. I was told someone would follow up with me. Again, nothing.
They also dont want you to live here for any extended period of time. Our rent/month went up $183/month after one year. That is ridiculous. 13% increase in one year.
Great place and area
I liked when I lived here but they need to add more washer and dryers in the laundry room. They also need to do a better job of with the snow plowing in the winter. And some of the leasing have attitudes.
I moved here to The Village about five months ago. My first month here I complained about my noisy neighbors in the townhome above me, asked to have my unit switched management declined and repeatedly told me to keep calling security. Asked them am I supposed to just call security everyday because thats unacceptable for me. The townhome above me even flooded my kitchen when I came home one day and they said the same noise I keep complaining about came from unsupervised kids playing in water. Now 5 Monty has later after being tired of calling security which at one point told me they could not even find my unit I opted to break my lease and management is charging me $1875 to break a lease on a unit I complained of since day one. I would have expected the property manager to exhibit some type of empathy to this ongoing situation as I sit here refusing to keep calling security while the neighbors continue to sound like a thunderstorm above my head.
I was pleased with what I saw. A lot of space and it seemed peaceful.