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Springs at West Chester Apartments in West Chester, Ohio is a brand new, gated, pet-friendly, luxury apartment community near I-75 Cincinnati-Daytona corridor. Featuring a multi-story urban design with lofted apartment homes, great location and luxury apartment amenities will make Springs at West Chester Apartments an excellent place to call home. Your new home features, granite counter-tops in the kitchen, stainless steel appliances, hardwood-style flooring, & 2" faux-wood blinds. Every home will have its own town-home style private entry. Easy access to I-75 and walk-ability to West Chester Town Centre, entertainment centers and restaurants makes Springs at West Chester the perfect place to live, work, and play in the West Chester Township.
As I sit here typing this review, I can smell cigarette smoke in my dining room.
We moved to this complex September 2017. Brenna is the BEST! The maintenance staff is awesome! There are some material quality and finishing issues (i.e. thin walls and insulation) with the apartment but overall, we liked living here.
We liked living here until these last 3 months. The promotion of a smoke-free building was the selling point as I have asthma and allergies that are inflamed by cigarette smoke. Both of my children, ages 2 and 7 months have lung sensitivities due to reactive airway issues due to being preemies. In December 2017 we noticed a cigarette smell that would come and go. We spoke to management office and the matter was handled quickly. The tenant was no longer seen smoking and the smell went away.
March 2018 we reported that cigarette smoke was back and showed them photos of cigarette butts outside our garage and the surrounding garages. The cigarette smell has only gotten worse. We live in the 2 bedroom Grand Courtyard with garage. The guest bathroom has been unuseable for the last 3 months. I tried everything to get the smell out. I kept the exhaust fan running for days on end. I tried multiple bowls of baking soda and charcoal placed in cabinets and on the countertop. I tried cleaning the entire bathroom down with vinegar and later bleach and still no resolve. The issue is that the neighbors were smoking and continue to do so after being told this is a non-smoking building. We had the maintenance crew come and bomb our bathroom with a fire and smoke damage fogger. That got the smell out for a couple of days but it is now back along with the smell of the bomb. We have complained to management and were told they found no physical evidence of smoking so they are not able to do anything due to Fair Housing Laws. So we have been paying for a 2 bedroom 2 bath apartment but only have one useable bathroom.
How hard is it to enforce a policy?
This place is new but slapped together in a hurry. Very cheaply made. Everything falls apart and breaks and then maintenance wants to blame you for it. Management is rude and the trash service acts like their disposing of nuclear waste. You can not opt out of the trash service. Rent is not a set amount. It changes month to month. They constantly bug you to pay rent online but if you pay online it has a $30 fee so I pay with a check in person. The pond they have is a stagnant pool perfect for breeding mosquitoes. Our washer broke after two months living there and it took maintainence a month to fix it and a constant hassle from them telling me I was wrong about it being broke. The gates are constantly broken and are poorly designed according to the sites layout. Parking is a disaster. The dog park is a small enclosed space and no benches for owners to sit. Its just a small fenced in piece of grass. The car wash is a deinty, self served, barely large enough to fit a compact car. They also enforce a poo prints deal where before you move in you have to provide all past medical records for your pet along with a stool sample. If they find dog doo anywhere they will be able to pin it on the dog and the owner. However my neighbors never pick up after their dogs, and nothings been done. This place is far from worth the money. You can find a better bang for your buck elsewhere.
The Springs at West Chester is the perfect location for someone who is looking for a welcoming, professional clean community that will add value to their busy lives
We have loved the community of staff and residents we have been able to meet since signing our lease, and feel that all questions and concerns are met in an extremely timely manner.
Very quiet, nice and private.