Apartment Guide

Highland Woods

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4748 Country Lane, Warrensville Heights, OH 44128

Ratings & Reviews

Highland Woods

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Overall Ratings
(5 Ratings)

5 Reviews for Highland Woods

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This place is HORRIBLE!!!!! MAJOR BUG PROBLEM AND IM NOT TALKING ANTS OR SPIDERS!!!! Staff is horrible, not to mention theres a new person in the leasing office every time you go. They cannot keep workers.. maintenance are all creepy older men who make you feel super uncomfortable when theyre working on things in your house. You have a pool but havent been able to use it in 2 years because they cant afford what needs to be fixed. Parking is horrible. Trash is always over filled on the ground.. entry ways and hallways are filthy! YOU WONT BE A PRIORITY IF YOU LIVE HERE! Dont waste your time.


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They never answered the phone or called me. My guess is they didn't want my business.


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Things were just ok when I first got here. Ive been here almost two years, and the first year my only issue was bugs. Put in a work order & got the unit sprayed. Havent had a bug problem since. Initially, they did NOT give me clean carpet, and there were some other minor things that needed to be fixed. How annoying that the first week you move in, you have to put in multiple work orders? This year will be my last year living here. FILTHY tenants, RUDE staff (not all... but majority), garbage everywhere, and even when you report things to corporate, they could also care less. I genuinely regret spending almost $700 a month on a one bedroom unit when I could spend the same amount in a more cleaner and friendly environment. No one here is a neighbor. No one is friendly. People dont even look at you walking by, let alone waving a simple passing hello. Not very comforting when youre a single woman who lives alone. If you are considering this place- DONT. I ignored all of the reviews believing that it couldnt be that bad. Well, it is. LOL. Taking my money elsewhere and I suggest you do the same.


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Tierra, we strive to create a pleasant and welcoming environment for new residents, and we apologize this was not your experience during move-in. We'd like the chance to improve upon our original communication moving forward, as well as learn more about what we can do to better accommodate you, so we encourage you to bring any concerns you have to us in person at our office, thank you.


Thanks for the feedback. We would very much like to assist in anyway possible, resolve any issues and discuss improvements. We have a lot of improvements going into effect but I am very sorry to hear about your negative experience. Can you please call, email or stop into the office? I am the new manager here and care very much about your satisfaction and getting in place solid remedies. 4748 Country Lane, Warrenville Heights, OH 44128. (216) 292-2888 Rebecca - Property Manager [email protected]


There needs to be a "how are we doing" paper for residents. It could be great, but I have been here for two years and have witnessed some awful things, besides the horde of raccoons in the garbage outside my front door, and the grounds littered with trash.


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Thank you for the feedback. Rebecca the manager actually has some feedback forms. I wish these were used more because we need the help. Thank you and feel free to email [email protected] and [email protected] with your feedback, suggestions, and concerns so we can get on issues... improve.


Properties are poorly kept. A pool you can't use. Rude leasingoffic es staff. Unruly tenants. Parking lots a mess bugs probems .


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Sorry to hear of your frustration. You can always deal directly with me Rebecca, Property Manager. Sometimes if things require a new level of action I can get a maintenance director or regional property manager involved. Thank you for your concerns and please stop in, call or email the office. Highland Woods Leasing Office 4748 Country Lane, Warrensville Heights, OH 44128 (216) 292-2888 [email protected] I look forward to hearing from you and getting a resolve with issues. Rebecca.



Apartment Features

Air Conditioning
All Bills Paid
Cable Ready
Ceiling Fan(s)
Internet Included
New/Renovated Interior
Oversized Closets
Smoke Free
Some Paid Utilities
Vaulted Ceilings
Washer & Dryer In Unit
Garbage Disposal

Special Features

Disability Access
Furnished Available
Short Term Available
University Shuttle Service

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Business Center
Campus Shuttle
Emergency Maintenance
Extra Storage
Fitness Center
Gated Access
High Speed Internet Access
Hot Tub
Individual Leases
Laundry Facility
Public Transportation
Swimming Pool
Trail, Bike, Hike, Jog
Wireless Internet Access
On Site Maintenance
On Site Management
On Site Patrol
Recreation Room

Additional Features

Premier location to I-271, I-480,Chagrin Highlands
Heat included
Generous closet/storage
Garages available
Carports included with garden-style suites
Patios and balconies with views
24-hour on-call maintenance
Outstanding resident services
Online Rental Payment
Party/Recreation Room
Mid-rise building in Orange School District
All major credit cards accepted
On RTA busline
Social Room
Free Parking

Property Details

Highland Woods

Get the VALUE & AMENITIES that YOU DESERVE! Our apartments offer quality and spacious living at affordable prices. This is an excellent, naturally secluded area but near amazing entertainment just minutes from great I-271 and I-480 access. You have to see our options for yourself. Stop in or schedule a tour to visit us today.


John Dewey Elementary School

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Grades PK-2 | Public
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Grades 5-8 | Public
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Warrensville Heights High School

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Grades 9-12 | Public
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Bethlehem Christian School

27250 Emery Rd
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St Peter Chanel High School

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Grades 9-12 | Private
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*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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