Spring Hollow Apartments

I was a resident when Spring Hollow was the Cloisters and loved it. We were on Treetop by the cul-de-sac and the neighborhood was quiet and we loved it. I'm now moving back in February and am excited. Parris showed me around and answered all my questions and concerns. I can't wait to move back!

Very nice the young lady that met and showed me around was very nice and very helpful the apartment was smaller than I expected but was nice

I have lived here almost two years. I have never had a memeber of the managment team be rude to me. Yasmin is awesome she has always been very nice and greets everyone with a smile. The unit I live in is very well maintained. If I have that once in awhile maitnance need they are very timely and respectful of my things. When my apartment burned down at the Woodlands I was referred here and while life was rocky at the time managment did a great job helping me regain stability. I recommend this place to anyone looking for a positive and professional team to lease from.

Yasmin sandrigde is wonderful and will get to the bottom of things and make sure it gets taken care of and always follows up on the progress...her professionalism in the office is superb and always makes you feel welcome..thanks again for all your help!

Being a military family means we have been moved around a lot, also means we have lived in many different places. 3 years ago, we moved in the condos Spring Hollow rents. I can honestly tell you this is the WORST place my family and I have ever lived in. And it is not because of the condo itself. I did really like the condo we lived in. Despite them being older buildings, everything inside is a good size, from the kitchen to the bedrooms. The problem lies with the people who work in operating Spring Hollow Apts. Ill start with the office personal, they are friendly until they realize youve called to report any issue, then they talk to you like they are absolutely inconvenienced by your call. They arent very good at listening to you while you explain the problem and theyre very quick about getting you off the phone. And that is if you can get them to even answer the phone. Many times I have called and no one will pick up the phone. Sometimes I would have to make multiple calls throughout the day just for someone to answer. I do understand at times there is one person in the office, however that phone is always ringing, there needs to be someone to answer phone calls alone. Then there is the maintenance staff, the true problem. Not only do you have to put up with the rudeness of the office staff, then you have to wait on when they decide to come service whatever issue has been reported and they have no clue what they are doing. We were always sent the same two guys and they never could fix the problem the first time. Multiple calls had to be made on several issues.
As they are older homes, we do understand that there are bound to be issues, however if they are not going to put in money in renovations so there arent so many issues then the staff hired needs to be better at servicing.
We probably would have enjoyed living in the condo had it not had so many problems with it. If you want to live in a place that doesnt require that much hassle, dont move here.