Polo Club

Polo Club Apartments have well-equipped gym and nice swimming pool, the apartment itself really spacious and has new facilities, washer and dryer in unit and finishing inside the house is quite fresh.

Living there isn't the problem, moving out is. They will hit you with imaginary fees and charges for damages that are non-existent and outrageous. The staff could use a customer service 101 course except for Chris. She was always attentive, professional and responsive other than that call corporate. Fight against the fees if you can, they will come upon move out.

I HAVE CALLED 14 TIMES IN 4 DAYS AND NO ONE EVER ANSWERS THE PHONE..WOULD NOT LIVE HERE IF IT WAS FREE. HOW COULD I GET A HOLD OF ANY ONE IF I NEEDED THEM

MANAGEMENT was condescending and didnt deal with us in a forthright manner. My husband and I were given a complete run around with the terms on our rental application. We spoke to Lela, who originally told us we were all set to move into the apartment But then, she went on vacation seven days before our move-in. Five days before we were set to move, we got a call from someone new at the office saying C (mgr.) had told her to call us to tell us that the ONLY way we could move in is if we paid our lease IN FULL BEFORE WE MOVE IN!!! (Mind you, we have great credit and NO debt!) We thought it was absurd that they wanted us to pay our lease in full and did not understand why! I asked for C to call me, since she is the manager and the one who told this new lady to call us in the first place. She then said C was out of the office for the rest of the day, and assured us that she would call us as soon as she got in the next morning. Four days before move in....C never called, so I called her at noon. She reiterated that we NEEDED TO PAY OUR LEASE IN FULL if we wanted to live there. We APPLIED for a lease with a MONTHLY rate (NOT paying it up front), and thats what Lela told us we were all set with, before she left for vaca. We then asked for our application fee to be refunded, since they cannot honor the terms that we had originally applied for on our application. C then told me that she could not refund our application as that is a corporate policy: BUT ISNT IT A CORPORATE POLICY TO HONOR THE ORIGINAL TERMS OF AN APPLICATION & LEASE? I contacted Lisa, GMSs regional manager, and left a message detailing the situation. Hopefully she listens to the phone calls, that are allegedly recorded for quality assurance, and is the voice of reason, and returns my call. P.S. We did not like being called terms such as sweetheart and honey during business phone calls: it is NOT professional.

POLO CLUB ....I was so impressed with Lela and everyone in the leasing office before we even moved in, and now that we are actually living in the Polo Club , the owners ,management and custodial workers take care of this property is above and beyond anything I ever expected :) AND THE APARTMENT !!!! It is absolutely amazing.. All of the finishes are so beautiful:))) Lela was amazing ! She is very detailed , attentive and really listened to any little thing I mentioned:) We are so so happy to be here... we truly feel like we are living in the lap of apartment luxury:) pretty positive we will be here a while :) Thank you Mary Sent from my iPad

The only reason why I gave a 2 star and not 1 star review is because I enjoyed the staff at the Polo Club. Any problems I had with the apartment was fixed and in a timely manner. My issue is with my exit of the property and GMS Management. During my 2 year stay, i was informed that i had an over payment of almost 800.00. I was given an option to use the over payment toward my next months rent; i opted to save it until I left to have some savings. I vacated the property on time, did the walk through and signed off on what was identified, i.e. worn carpet, a window that they couldn't open in a room that was not used, rust on the rack in the freezer. I receive a letter from GMS Management indicating that I "owed no money for rent and there were no charges". GREAT! I call GMS and leave a message for Cheryl C. No return call. I call again and find out that only emails would be responded to. I email Ms. C. and was subsequently told that the letter I received was sent in "human error" was sent back a check for $290 and was informed that the apartment was left in "poor shape"!! I.e. holes in the screens, dirty tub,??? these were MISC, items added later and are false. Bottom line, renter be ware!!

The units are beautiful, clean and cozy Morgan helped us with everything from applying to picking up our keys on move in day and she was an absolute delight. They are extremely welcoming and accommodating in the leasing office and we are very excited to call the polo club our new home

Staff is amazing and the apartments are beautiful!

Maintenance is amazing and Kristy and Chris are so caring and wonderful! Love the koi fish in the ponds! Always has amazing landscaping and holiday decorations!

I lived at the Polo Club for 7 yrs. At any point, I could have purchased a home, staying in a luxury apartment with an amazing onsite property team and maintenance group kept me here. Courtney, Marcy, Chris, Pam, Joey & Mike always went above and beyond to make sure anything with me or my apartment were fixed and taken care of timely. I felt safe raising my daughter there. The memories from the pictures of the beautifully landscaped property each season and holidays will live on in our pictures. Every year we traditionally took them by the clubhouse for every school dance from 6th grade to senior prom. Thank you to everyone there who was a part of my living experience. I would highly recommend The Polo Club to anyone!!! Lyndsi Rosen

Please contact me if you would like to hear about my experience with this apartment complex and the management company. I promise it will save you a lot of grief, money & time!