Management used to be great, but something has happened within the past few months. Nobody answers the phone. Their website is down. Their facebook is down. Emails are down. Nobody answers the phone. There's no voicemail. If something breaks (which it will as these buildings are old), don't expect them to do anything about it. Try not to slip on ice on the sidewalks either.
Literally worse apartment i have ever lived in. No heat for months, black mold on the ceilings in bathroom and living room. Whole in roof in bathroom where water comes in and the management is the worse. They never fixed anything and i had to call city on them multiple times. If i could give them -5 rating i would. Please do not move here or suggest anyone to move here.
I love my apartment and so does my dog. However, we have had many issues with the apartment that when we try and get a hold of someone it takes WEEKS for even a response. It's getting a little out of hand and will end up being the reason we terminate our lease.
I'm a current resident and I have emailed TWICE over the past 3 weeks about the garbage in the garage. NOTHING has been done!! I even asked if I could call someone pick up the junk.....no response back. Also, the garage is falling apart and bricks fall from the celling every time it rains that could seriously injury someone. The entrance ways are falling apart as well with missing tiles. Screen doors on the back of each apartment are tore up. Just looks so run down for the price of the rent we have to pay!! I'm very disappointed and the outside of the building has chipped paint and looks nothing like the pictures on this website.
This place seems wonderful at first but it goes downhill very quick. Our building is constantly trashed. The hallways are disgusting and have a musty smell. The main entryway door lock is constantly broken and anyone can enter. The garage is not secure and myself and several other tenants have had people attempt to break into the vehicles. Someone broke the glass windows on the front door today and we spent hours trying to reach emergency maintenance only to have our calls sent directly to voicemail. One of our dogs had glass stuck in his foot because of this. The elevator is constantly dirty and has even had urine in it for days at a time. I never write bad reviews but Ive given Shaker multiple attempts to fix these issues. We are treated as a burden for simply wanting a nice place to live, especially when we pay so much in rent. I do have to give Liz props because shes the only one who seems to care. You can find a much better place elsewhere for what you pay here.
Shaker Square Apartments have amazing curb appeal and gorgeous units that will not disappoint. We offer vaulted ceilings, working fireplaces, hardwood floors, recessed living rooms, new windows, totally renovated kitchens with granite counter tops, dishwasher and new appliances, as well as underground parking. Within one block are 8 local restaurants, a specialty grocery, cinema, a preserved shopping district, not to mention the weekly North Union Farmer's Market AND Neighborhood Concerts every Saturday! Shaker Square is truly one of Northeast Ohio's most walk able neighborhoods. If living in a Castle is not your dream, one of our other 300+ units is sure to be your style. Give us a call.. we would love to show you around!
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