BEWARE! Do not move here!! I just moved out of The Westbury after living there for a year. It was THE WORST experience I have ever had. Firstly, the building is under MAJOR reconstruction. During the Spring/Summer months, a construction company is there Mon-Fri from about 8am-5pm doing renovations to the outside of the building. It is THE MOST loud, obnoxious noise you will ever hear. I couldnt even hear myself think. Maintenance is terrible. I would put in a work order via the ladies in the leasing office (who are rude) first thing in the morning, and I would be lucky to see maintenance by late afternoon. My toilet broke a total of about 10 times during my 1 year stay, even though they said they fixed it every time they came. The apartment itself was absolutely disgusting. My bathroom floor was stained and dingy, and my tub was yellow. There were several occasions that dirty black/brown water backflowed into my tub. Speaking of water, they turned the water off in the building on numerous occasions for repair as the email notice stated, for 8 hours at a time. What are we supposed to do without water for 8 hours? The building is not well kept and smells awful in the hallways. The other tenants on my floor were incredibly loud and obnoxious. You are unable to control the heat in your unit, as it is controlled by boilers in the basement, making it very difficult to have a comfortable temperature in your unit during the cold months. Their solution is to cover the air conditioner wall unit with a cover (which they told us to buy with our own money), so that the outside cold air does not enter into your apartment. After I moved, I received my security deposit back, with a $50 deduction for a charge for a carpet clean, even though the carpet was in the exact same condition as when I moved in. Arent they supposed to clean the carpet between tenants anyway? Why are they charging the former residents for a routine carpet clean? WOULD NOT RECOMMEND!!
It Just wasn't any spectacular. The leasing lady was incredibly nice, and the building location is amazing.
Well, I've been a tenant at the Westbury Apartments for almost 8 years now. And I've had many experiences. For the most part the management team has improved over the years, but the late fees/eviction fees are a little steep/excessive for a company that barely make improvements, and doesn't respond to tenants' requests adequately. I have to say I've clld the Niederst Corp office a few times and I've left messages, and I never got a call back. I've stayed because of the convenience and area, but some things are unacceptable. I think certain actions should be taken against tenants who don't follow rules, damage property, etc. I've actually lived in a non-renovated unit the entire time and from what I hear and compliments, I have the best unit. I requested to have my carpet replaced after 6 years and I was given a hard time and it wasn't replaced until 1 year later after multiple request. I've only had my balcony painted two times and that was per my several requests as well. So my point is, things aren't always even here. But they are quick to add late fees and eviction fees to a tenants account. I've paid my share of fees and I don't think I should've paid as many as I have. As a great tenant, that has proven a willingness to pay fees, maintain a great apartment (which could be used as a model apt) ... but it's non-renovated, despite management's sometimes unwillingness to help and respond to requests, should be taken into consideration and certain fees should be waived. It's obvious that due to my time here, I've added to The Westbury's profit in fees along ne as much a I pay - as I continue to receive lease renewals each time one has expired. I've demonstrated what a good tenant should be and I feel as though The Westbury has failed me time after time. I'll be moving soon, but I just thought I'd leave my experience for Viewing. I just wish they did things a little differently especially for tenants with longevity, pay fees, &keep apartments in immaculate conditions
I personally felt as if the staff could have been more understanding and friendly. The elevator issue was a very unpleasant inconvenience. The fees were not clearly stated. I think a full break down including hidden fees could have been presented. WiFi should be included in rent, if possible. The fees weren't clearly stated. But, overall nice place to stay and great views.
The apartments were run down, very dark in the hallways, the appearance on the inside was poor. How water problems, etc. Gym' equipment was low grade at best.
A GOOD LIFE BEGINS WITH A GREAT PLACE TO LIVE... THE WESTBURY. Conveniently located by Great Northern Mall and I-480, The Westbury is a great place to call home. After working all day you can come home and find you are within minutes of a wide variety of stores and restaurants. Spacious suites with balconies - many with great views of the Cleveland skyline. If value and ease of lifestyle is what you want-look no further.
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