Miamisburg By The Mall

I have been speaking with Jennifer and she has been very kind and has answered all my questions without sending me blanket emails like the other properties Ive contacted. I hope to be a resident later this year.

I just calling and spoke with Mollie, she was a gem! I am not a resident now, but I hope to be.

If anyone had asked me whether I would recommend this apartment before what I went through I would have recommended it with no hesitation. Now I would suggest them to any other place. In APRIL 2019 I moved out of the apartment complex. My partner had signed the roommate release forms. We were given the heads up that our deposit would go to the remaining roommates. This was completely fine. We signed the roommate release form in their office. One of their employees signed as witnesses and we left. Fast forward nearly a year. February I get a call from a collections agency threatening to destroy my credit and to send me to court if I did not pay up. I insisted that I had nothing to do with rent and that I sad signed the roommate release. That's when the collections agency informed me that Miamisburg by the Mall are the ones who set this up. They claimed they had no record of the release form. I went to Miamisburg by the Mall and personally confronted them. The people/ management in the office, having replaced the far more cordial workers and management, were abrasive, rude, and dismissive. They in fact then demanded proof that I had signed the release form. Luckily for them I still had my copy as they had me sign one for myself and one for them, them referring to the previous workers that were now replaced. I brought it over and proved it to them. Find a better place that treats the people who rent from them like human beings. They treat you like a cash cow and will do whatever it takes to get their money, even if it means they have to lie, pressure, and threaten people who have done nothing. I wish I could reflect the pure fear they instilled in me when they "lost" the form. The pressure and threats I received made me feel less than human and the way they treated me was disgusting. Having read other reviews I have noticed a trend where they treat the black renters as if they're low-life criminals. Their treatment of me was without a doubt racist and repulsive.

This place is awful I have put in two work orders for the front door. I talked to both Rachels at the leasing office already. They are disorganized and lazy. But about the apartments if you ever need anything repaired their team is slow or doesnt ever respond. Just doing my part to warn everyone about this apartment complex.

Looks nothing like the pictures. It looks run down

this apartment is great unless you have to talk to management about anything... they changed how you have to pay rent three days before rent was due. When I came in the next day to turn in my rent there where 10 people all upset just like me but they didn't do anything to help anyone. the WONDERFUL manager just said come back Monday when I am not here.... this place really is not managed well. and I cannot recommend this to anyone.