Castlewood

Good Afternoon: Thank you for taking time to review our community! We are so thrilled that you are considering Castlewood to be your new home. If there is anything we can answer for you that will aid in your final decision, please don't hesitate to reach out. We look forward to having you as a resident! - Your Castlewood TeamNovember 04, 2020

Good Morning: Thank you for taking time out of your busy day to leave us your feedback on our community. We strive to provide the best in quality, well-maintained apartment living in Lakewood, and we regret that we have not met your expectations in these areas. When elevator issues arise, which can happen at any high-rise building such as ours, we work very hard to ensure that repairs are completed in a speedy manner, and we never have more than one elevator out of operation at a time. We absolutely agree that when an elevator goes down, it is an inconvenience to our residents, which is why we take their repair and upkeep very seriously. We also take speed of maintenance issue response very seriously, and apologize that your experience in that area has not met that goal. We would like to review any open and past work orders with you and see if there is outstanding work to be done, as well as review how they were completed to ensure we don't have an issue again of work being reported as completed, but actually not being completed. At your convenience, please feel free to give us a call at 216-228-7761, email us at Castlewood@Zaremba.net or just stop on by the office. Thank you, again, for your feedback, and we look forward to working through these issues with you. - Your Castlewood Apartments TeamSeptember 10, 2019