River Oaks

Management is a joke, maintenance we requested within a week of moving in was done when we were moving out in less than a month. They tell you about zero changes, times the pool or gym will be closed, the lack of communication is simply laughable

I wish there is a zero star for this management. Room temperature never comes below 80 degrees. And management never replies to your emails. At this price, better look out at other apartments. If you say them that its uncomfortable living at 80 degrees, they will ask you to pay entire lease term money and leave if you want. I never used to give reviews, this is my only review ever, please stay away if you are looking for new apartment.

The leasing office staff is impossible. After our garage door broke for the third time we requested they just replace the original door (10+ years old) and they told us we would have to pay to replace it which makes absolutely no sense. They are not luxury and charge a pretty penny. If you are looking for a two bedroom with comparable prices Id recommend looking at LC in Dublin or literally anywhere else. They dont understand how to manage a property and have no empathy that this is your home.

Logged into app to pay rent for 2/1/2020 which was on a Saturday. App was not working. Tried again on Sunday app was not working. I called the apartment complex office Monday morning as soon as they opened and told them what happened. They said sorry you have to pay the $150 late fee. Had a meeting with manager to ask what her reluctance was to do the right thing. She just set there with no compassion. STAY AWAY from river oaks.

Stay as far away from this complex as you possibly can. Believe the reviews when they say this place is horrible. The staff is terrible, and seems to get worse every time they bring someone new in. Our dishwasher didnt work the entire time we lived there, which was a year and a half. Our apartment renovation was supposed to be done in July 2018. It was finished in December of 2018. We were told we were getting new cabinets and flooring, but they just refaced the old cabinets and put vinyl flooring over the old laminate.They gave us credit on our rent for July and August because the reno wasnt complete, but when I went in to ask for credit for the other months they told me I shouldve asked sooner, they couldnt give it to us. Then the floors were damaged because of a mistake made by the people installing them. It took 7 MONTHS after I threatened to get my lawyer involved for them to tell us we didnt have to pay for it. We moved out and just received the bill to pay for the floors. It took another entire week of me calling every single day before they took off the charge. There is a reason why every review in the past year has been awful! I wish I had believed the reviews when I moved