River Oaks

Stay as far away from this complex as you possibly can. Believe the reviews when they say this place is horrible. The staff is terrible, and seems to get worse every time they bring someone new in.

Our dishwasher didnt work the entire time we lived there, which was a year and a half. Our apartment renovation was supposed to be done in July 2018. It was finished in December of 2018. We were told we were getting new cabinets and flooring, but they just refaced the old cabinets and put vinyl flooring over the old laminate.They gave us credit on our rent for July and August because the reno wasnt complete, but when I went in to ask for credit for the other months they told me I shouldve asked sooner, they couldnt give it to us. Then the floors were damaged because of a mistake made by the people installing them. It took 7 MONTHS after I threatened to get my lawyer involved for them to tell us we didnt have to pay for it. We moved out and just received the bill to pay for the floors. It took another entire week of me calling every single day before they took off the charge.

There is a reason why every review in the past year has been awful! I wish I had believed the reviews when I moved

I lived at River Oaks for 2 years and recently moved out. To be honest, I really enjoyed my time here, but upon move-out I am very disappointed. The new management has zero communication and organizational skills causing for very inefficient customer service. Unfortunately, my move-out experience has tainted my whole opinion on this apartment complex. Upon move out, I thoroughly cleaned the apartment, even rented a carpet cleaner to clean, and in my opinion left it cleaner than I received it. However, you would have thought I got up one day and left the apartment without ever looking back the way they took my deposit and I was charged for additional damages. They charged ME for carpet cleaning even though the carpets had not been professionally cleaned before I moved in, in addition to excessive pet hair but I never had a pet. Mind you, I have always received a majority of my deposit back from previous landlords. Bottom line: do not trust this company with your money. They do not care about their residences (except Dave, the maintenance guy, hes cool), and are bordering the line of extortion the way they are charging their valued residents. My tip to you is dont be fooled by the one-line 5 star reviews (they offer a discount on rent for this) and try your best to find another apartment because this is simply not worth all the money. However, if you decide to move in here, document everything and do not let them steal your hard earned money.

Just terrible experience overall living here. DO nOT moVE hErE!!

Update 8/7/19 - a new update. Its gotten worse. I didnt know that was possible. Ive sent 3 or 4 emails over the past couple of weeks and have received NO RESPONSE. I got a call from the property manager, called back and was told Id get a call back in 30 minutes... 2 weeks later and Im still waiting on that call. Each person I talk to gives me different information. Ive spoken with organizations who help with landlord issues and they tell me totally different things. Ive been trying to get ahold of anyone there to work it out - nothing. Im charged for the unit, yet I dont have keys. Im charged for a pet fee, and there are no pets there clearly. Please dont live here. There are so many new apartments that are similar in cost with much, much better management who will actually care about you, not bully you, and treat you like a person. All the bad reviews you read on here are true. Ive had the same experience. Please trust the low star reviews and dont move here.

Review from 4/9/19 PLEASE do not rent here. Its a disaster. I had a broken sliding door and when maintence came to fix it, they only half fixed it. I went to use it later and it fell on my dog and me. On the second floor of my apartment, there are blood splatters. Ive reported them, but no one will clean them up. I pay a lot of money to live in complex so NOT cared for. They wont let me out of my lease for any reason. Please go spend your money at a new complex with a management team that cares and values you as a resident.

Looks excellent and love that its pet friendly!