Potentially a resident. The staff employee who showed apartments and property was very efficient and well-versed. He quickly was able to let us know what apartments were available currently and what would be available soon in future. He took time to write apartment addresses down for us to view ourselves.
He was wonderful. Very professional, which helped the decision to sign up. woods
This place will scam you for whatever they want. They added fee after fee when it came to moving out. The price to end the contract early is ridiculous and when it did come to move out they found every excuse they could to add some kind of fee for something. When you call to ask about the fee they never usually answer the phone and when they do they aren't willing to help you with anything. They will go out of there way to get every penny they can from you.
I have lived at this place for 3 years, it was filthy when I moved in but it was all I could afford. So my mother and my daughter helped me clean it before I could move in. When I moved out the same people helped me clean it and they are charging me for cleaning the apartment. I called 3 times the month I was moving out because of the carpet being soaked from a different apartment, they chose not to come take care of it. I was also promised a free carpet cleaning by an employee in the office for renewing my lease I never received. They are now charging me for carpet cleaning. I asked 3 times to do a walk through with someone so I could personally fix anything in apartment, they set up appointment for me I made a special trip to Columbus 35 miles away from where I live now and they never showed up. And they want me to pay for charges they feel I should pay for. I already informed them I am calling better business bureau on them. My advice is please do not rent from these people, this is the 3rd group of employees in office since I moved in and they are the worse ones yet. Good luck to those neighbors we had to leave behind, and any new people that can't afford to live anywhere else.
I have lived in this complex for 8 years. If I was writing this review 2 years ago, it would've been a 4 or 5 star review. However, over the last 2 years, it has become unorganized, zero customer service, and not worth the decent price it costs to live here.
They have put no money back into the facilities for quite some time. They are supposed to be fixing the parking lot potholes but so far I have seen one fixed. Only 1 pool out of the 3 they own will be open this year. No grills are allowed but it appears they have stopped enforcing that rule.
Maintenance Requests are largely ignored until you go into the office and question when they will get done. I just paid my 11th month's rent for this term, out of those 11 months, I have had a working HVAC unit for 3 weeks total. I have put in 7 or 8 maintenance requests and nothing gets done until you go to the office and force the issue. I was told to run on backup heat the entire winter. I have been without AC for the past 2 weeks with no communication to when they will get around to fixing it. I was informed that I would need to "wait my turn" in order to get it fixed when I questioned them about it a week ago.
I had no intention of moving and signing another year lease term, but they have forced me to look elsewhere, they are plenty of complexes in the area that are comparable. Please look elsewhere as this complex is just filled with unorganized staff, poor customer service, and declining facilities that do not appear to be getting upgraded anytime soon.
What a joke, management is out of touch. They don't have the staff to even keep up with this place. Best bet is to go somewhere else
Experience The New Brookview communities! With outstanding customer service our goal is to exceed your expectations. At Brookview we have one and two bedroom apartment homes with a variety of floorplans, private patios and balconies, non-smoking buildings and home upgrades. Enjoy three sparkling swimming pools, a serene walking path and beautiful lake views just steps from your front door. Located just minutes from I-70, I-270, I-71 not to mention major shopping, movie theatres, dining and the Hollywood Casino... Your entertainment choices are limitless!
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