Americana

I have lived in the Americana for 7 years and it has never been a good experience. Besides the fact that maintenance takes months to come fix anything, the property manager is very rude and does not care about lying to residents nor does he have remorse for any situation that happens at this complex. I have lived here for 7 years, I have been on a waiting list for a penthouse suite for 8 years. Over the past 4 years, Rich has told me that I am next on the list for a penthouse suite but people don't often move out of these suites. In the beginning of 2020 he had told me that one is becoming available soon. I had repeatedly asked Rich when the unit would be available and he always responded with "soon". I just found out 2 days ago that Rich had given the unit away to another resident! Not only did this upset me but he sent me a new lease in which my rent would be going up, again. I specifically asked him why my rent was going up because they had recently filled in the pool with dirt which is an amenity that I was paying for. The pool has been out of commission for 3 years now and my rent never went down because of this. Rich told me that he doesn't make that decision. I asked him why it would be going up if they just officially took away the pool. He said that the pool had nothing to do with rent, which is absurd and a lie. After contacting Rich again, he said that he could hold off on raising my rent for another year. "But I thought he had no control over the rent price?" When I first contacted him about this a second time he arrogantly responded with, "I thought we handled this?" Of course it isn't handled! I have been waiting for 8 years just to be told that it was given to someone else? I consistently asked him about this unit for years so there is no way that he forgot about me. Plus, he always said I was on the "list". So now my rent isn't going to go up for another year which is nothing. He didn't offer me free rent or any other type of compensation, of course.

Not sure why theres so many bad reviews, I called during business hours and got an answer right away. Application process was quick and easy, tour was thorough, and the lease was straightforward and reasonable. The owner is really nice and the apartment is BEAUTIFUL. I couldnt believe how cheap the rent was when I saw the place. Utilities have been fairly priced, its easy to pay rent online, the unit looked perfect when I got there (havent needed any maintenance yet), and everyone is really friendly. I can always find a spot in the parking lot but theres free street parking out front too. I would recommend to anyone!!!

The apartment where in a great price range and neat all the property's had up grades & still where affordable. There on the bus routes. Good scool districts. An some allow pets. Searching on line was cheaper& easier.

As the reviews portrait, the management is unresponsive most of the times, is unprofessional and does not walk you through the details. The guy seems to have had the job for too long. Either he has to go or go get a better work ethics. However, the apartment is neat. It has good amenities, nice location, not a fancy place but just right for people who like affordable and clean housing.

I sent several emails and made several calls with no response. I even went by and could not find a way to contact the office. Do you want to rent or are you completely full???????