I am a current resident, I am just a little shocked at the negative reviews..
I have lived here since May. I havent experienced one bad thing.
Maintenance!!.. I called today for small things like tightening the toilet seat, and the back screen door.
George, the maintenance man, was very respectful and fixed everything in minutes.
I called and it got done
Nothing negative to say about this apartment. Still.
Great place .
They cant keep management in office. New manager is not personable. Comes across very bothered when it comes to doing her job.
If you dont get all your dog restroom waste up you get a $300 fine.
Parking in some areas is impossible.
They make you pay for someone to take your trash out for you.
Locks on the main doors so if you have someone come over you have to go let them in.
New owners are making this place not worth the money...
Please make sure to check channel 9 news before moving into Timber Trails! Even if your apartment is not livable due to a fire they still want you to pay your rent and if you don't they will charge you a late fee! Unacceptable I hope these residents stand their grounds with you ARB!!!!!!
My full review is apparently too long for this box, so here's the nitty-gritty breakdown. Management (both onsite and remote) is grossly inept, irresponsible, rude, and unaccountable. Our newly renovated apartment had a list of at least 13 issues when we moved in (including a leaking bedroom ceiling and broken AC). While some of the issues were in fact the cause of the renovation company, everything could have been caught before we moved in if the management had done a walk through of the unit after renovations. It took 3 days for them to start doing anything, (we moved in at the end of July during one of the hottest weeks of the summer), and the entire week was a parade of people in and out of our apartment fixing everything (one worker actually entered without knocking one morning while my fiance was still in bed because one of the mangers had told him there wouldn't be anyone home when she in fact had absolutely no way of knowing this). As impossible as the onsite management is to deal with, they're all you've got. Regional management believes their onsite teams should handle everything, and despite reaching out to another property in PA to voice my complaints in an effort to reach the regional manager, I was later told by onsite manager Jess that the regional team has asked her to make sure I am aware of the fact that I should communicate only with her.
Maintenance sucks. Just planning on doing everything yourself because you'll ask them to fix something, they'll fail then you'll spend your own money and time doing what they should have fixed (honestly they owe me a decent pay check at this point for doing the maintenance crew's work at our unit).
After telling them this would be a transition place before buying a house, they told us there were no early move out fees and we just had to give them a 30 day notice to move out (huge selling factor). Lies. It'll be $3200+ to leave 3 months early.
Do not move here.
Honestly I liked living here (other than one major issue in the beginning) but today at 148 I exit a meeting to a phone call from the office stating that I didnt register my dog. Problem is.. I did! Jess met the dog I sat there & filled out the form & wrote a 300.00 check. Diane said I needed shots & i got them..by the clinic they recommended. The clinic emailed them & i dropped off a copy. But 1.5 years later Jess sees me walking a dog & doesnt think to ask about it. She sends me an email giving me 3.5 hours to pay 300.00. Unfortunately I didnt have access to my work email b4 noon & instead I was charged 1560.00 & Jess kept blaming me & not giving me time to look into & resolve. Now I have to scramble to locate docs & a check on a checking account thats closed. Oh in the meantime they tell me if I dont pay by 1st. They will start the eviction process. I'll get a copy of the check but now tomorrow I have to take off work to meet with an attorney & possibly file a claim in clermont county courts! Translation: Jess drove by, saw me with Clyde & forgot that I did all I needed to. Jess jumped the gun & called corp causing all this & now I have go thru this... thanks timber trails. Love the treatment to a tenant that pays on time every month & even early... No complaints at all. Once my lease is over im out NOW !
Nestled in a peaceful wooded setting, Timber Trails features one and two bedroom "flat" style apartments and two bedroom town homes with a full basement and private clothes care center. We are conveniently located in the Anderson Township/Cherry Grove area, seconds from I-275. Our central location provides you with access to a wide array of shopping, dining, and entertainment venues. Enjoy the privacy from your balcony/patio or come relax by our sparkling pool. All of our pricing includes water, trash, sewage, cable and internet.
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