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My apartment had a leak in the kitchen when I left for work Saturday morning. I contacted Maintenance and they spent the day at my apartment taking water out. They left my dinning room table in standing water and was completely ruined due to water damage. When I arrive home Saturday evening the property Manager and Maintenance man advised me the water had stopped and they believed it was ground water. I had managed to get help last minute Saturday to move furniture. After speaking with them and being told it was ground water I sent everyone home. (I would like to say Jennifer did offer me another apartment. After viewing this apartment it was not comparable to my current unit. The floors have paint from where they painted the walls, bathtub and toilet were absolutely disgusting, the light doesn't work in bathroom, towel rack was laying on top of the toilet, the burners for the stove were broken with no drip pans, the floors had not been cleaned, and the flight of stairs going down to my apartment was not an option for me.) This apartment by no means was comparable to my current unit. Also don't feel as a resident paying over a 1000 a month I should have to clean the unit you are offering me.
Saturday around 10:30 pm I notice there was about 2 inches of water standing in restroom, kitchen, and dinning room. So I called after hours Maintenance they assured me they would send someone out. The maintenance man called my cell phone and said there is nothing I can until Monday. I am a single female living alone. So at 11pm I finally found a female friend to help break apart my bedroom sets and move my couches on top of the counter tops to pull them out of the standing water. The bedroom sets had to be moved in spare bedroom because the water had not reach that point. I stayed up all night Saturday cleaning water to keep from reaching the carpet where my furniture was. I contacted after hours maintenance again spoke to a very nice young lady and she had my property Manage
The HVAC equipment installed in each unit is woefully inadequate. Expect electric bills of $60-70 in the summer and $140-185 in the winter for a unit as small as 800 square feet. You may also enjoy rampant spider infestations in all the exterior parts of the building during the non-winter months. Webs coating all of the mailboxes, stairs, exterior of the buildings. This can be managed if you are willing to put in the work to knock down the webs and exterminate the spiders yourself but be prepared to do this at least once a month. The building I'm living in has only had police vehicles outside of it three times during my 12 month stay but one time did include the Forensics unit. You will also be expected to pay for carpet cleaning when you move out but if you're unlucky like I was the prior residents will pick an incompetent service and you'll move into sticky not fully rinsed carpets!
On the positive side, the management office staff was always very friendly.
Your introduction to a lifestyle of ease begins with a home already complete with every necessity and unexpected distinction.
Highland Oaks offers spacious one and two bedroom apartment homes with fully appointed kitchens, dining areas and walk-in closets. Wood burning fireplaces, and breakfast bars are also available.
The neighborhood is great for commuters with Interstate 40, US Route 421, US Route 52 and Hanes Mall Boulevard close by. Your community is surrounded by some of the best shopping, dining, and entertainment options in Winston-Salem. Downtown and other major employment centers are just a few minutes from Highland Oaks. There are multiple parks and outdoor recreation areas in the neighborhood, such as the 1,100 acre Tanglewood Park and Bolton Park, which is perfect for enjoying the weekend. This premier location puts many local attractions within your grasp.
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