The staff at the front office are always helpful and polite
The staff is very helpful and kind. Things get fixed quickly and the apartments are nice and safe.
When we were escorted to what was to be our new apartment we were met with the most horrid, appalling, and disgusting condition of an apartment I had ever seen! First off, the apartment had a strong, pungent odor that honestly made us want to cover our faces to reduce the intensity. Secondly, the place was not clean at ALLthere was junk all around the carpet and kitchen countersas if the clean-up job had been started but not completed. **Please recall this was the DAY WE WERE MOVING IN! They knew we were moving in for over 3 weeks!!! Most notably, when walking around the apartment to check everything out we discovered that the toilet in the master bathroom was missing!!!!!!! There was a water-tank lid to what must have been the previous toilet and it was brown-stained and just lying on the floorGROSS!! Needless to say my husband and I were both completely shocked. Sandy was also in complete shockacting like she had no clue what the current state of the apartment was before giving us the keys. She rushed us back to the office to consult with her bosses on what to do next as we were moving out of our other apartment THAT DAY! When we got back we were given no adequate explanation about the state of our apartment, only a scrambled mess of careless promises that honestly made us feel like our business was taken for granted. Sandy literally said You all really dont have a choice but to move in right? as if we had to settle for this pathetic excuse of an apartment! This whole experience was absolutely unacceptable!!! We asked repeatedly to talk to Sandys boss/other managers to figure out how we could make this apartment potentially work for us with some sort of compensation for the inconvenience this caused usas we would have to wait for it to be cleaned and to get a toilet and extend our moving truck another day! No such offer was given. We left that day and had to find a new apartment because we refused to sign a lease for the apartment in that state!!
I saw mice and cockroaches in my apartment and it took very long to get this problem solved. But generally their services are good. Besides, they raise the rent yearly.
The place is well maintained. Inconsistent management policies and frequent change of office staff made simple tasks unnecessarily difficult. For example, we lost count of the packages that "weren't in the office" that the staff magically found weeks later.
Experience the DIFFERENCE at Alden Place luxury apartment homes. Our convenient location to Duke University, Duke Hospital, Fuqua School of Business, Research Triangle Park and Downtown Durham put Alden Place at South Square in the hub of the business district. Our access to 15-501 and I-40 connect you with the metropolitan lifestyle of North Carolina's Triangle Region. Enjoy shopping, dining and entertainment at Streets at Southpoint, downtown Durham, Patterson Place, New Hope Commons and South Square all just minutes away from your front door.
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Our lease terms are: 12 months (Please note that lease terms may vary, are subject to change without notice, and are based on availability. Inquire with property staff for complete details).
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