Comfort and quality awaits you at The Reserve at Providence Apartments in Charlotte, North Carolina. Just minutes from uptown Charlotte, you will find our exquisite apartment community nestled among rolling hills and scenic woodlands. You are sure to enjoy the serenity of the natural environment surrounding your new apartment home.Indulge in our unique lifestyle at The Reserve at Providence Apartments in Charlotte, NC. Enjoy balance and tranquility in a spectacular environment among nature. Call today to join our beautiful apartment community.
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The location is good and I always felt safe there, that is the main thing this complex has going for it. The pools are nice when they are open and the grounds are nice but that is where the pros end. Management is absolutely terrible. I had to call every month to get my water bill adjusted and even after that it was almost $50 for a 1 bedroom 1 bathroom apartment with no washer and dryer. Valet trash was convenient but you have to pay $25 a month for it. I usually didn't use my AC while watching TV because when it was on it sounded like a jet engine. I had loud neighbors in a toxic relationship that I had to call the police on at 3 am. The walls as well as the floors are paper thin and I heard every move my neighbors made and even heard when their shower was on. I had a long seam going down the side of my living room wall that looked terrible. I was told when I moved in the tub would be resurfaced but that never happened. One day I was sitting in my living room watching TV and all of a sudden the ceiling started leaking from like 6 places. The maintenance guy told me my neighbor upstairs overflowed their sink. The last few months I was there I had a squirrel living in the crawlspace under my apartment and it was still there when I moved out even though I called the office to ask them to take care of it probably 10 times. They claimed they were working on it every time I called but nothing was ever done. It is very creepy when it sounds like a squirrel is trying to chew its way through your carpet.
When I moved in I was told that there would be a walk through with a leasing agent... I was given the keys and the move in sheet. The trash valet service that is part of the rent is a joke. My trash sits outside my door all week. I'm not pleased with maintenance either. Whoever came in to fix my doorbell and outlets obviously used my bathroom .
1 bedroom apartment advertised at $703, but actually was $793 because of cable TV and laundry valet charges over which you have no control
I have had nothing but trouble since I started living here. The maintenance team is absolutely horrible here. I've had mold in my apartment twice. This past time I had it, it took them over two weeks after they had been to see it to come and fix it, and they knew i was 8 months pregnant at the time. One of the maintenance men quoted "my supervisor knew about the mold and just forgot" Even the supervisor came out to my apartment saw how bad the mold was and saw that I was pregnant and he just "forgot"? How convenient. I have also been without air for an entire summer which was last summer. It stopped working in June and it was not fixed until September. I left countless messages on the answering machine, left several work orders online, and when I talked to someone on the phone I would always be told someone will be out tomorrow to fix it. No one ever came "tomorrow". This current spring i have been without air since the end of April. After countless calls, messages and even face to face contact with maintenance men nothing was done in a timely manner. The first time my apartment was without air and had mold I asked if i could get a discount for rent for that month which was in September when the air got fixed and the manager said she could help me out by lowering rent for that month. I did not receive a discount until December and it was not a great discount. They did not make me feel like I was a priority at all especially since I've been pregnant. I was told over and over that my requests were being processed but it took weeks, months even for anything to be done. I would not recommend this apartment complex to my worst enemy. I will never rent from a pegasus complex again.