Apartment Guide

Landmark at Monaco Gardens

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9201 Glenwater Drive, Charlotte, NC 28262

Ratings & Reviews

Review
Landmark at Monaco Gardens

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Overall Ratings
(23 Ratings)

23 Reviews for Landmark at Monaco Gardens

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Certified Resident

I am a new to the community and my experience has been horrible to be completely honest, the staff I feel should really take a class or course on customer service, and people skills. The property itself is nice and well kept, but the staff take away from that positive experience. I was assigned to a particular front office employee, and she has done nothing but ignore my phone calls, emails, directly to her and to the office through the portal. It seems when a tenant trys to be nice and respectful about an issue, the staff ignore you, by not responding to emails, work orders in a timely fashion- but once the tenant is to a point where the are making countless calls to the on call answering service, and emailing the office , the front office staff still continues to ignore and not address the issue at hand , that just makes someone like myself a person who is new to the community feel as if my decision to live at the Landmark property was not a good choice . I would suggest, customer service training for all staff in the front office , attention to detail, understanding the needs of guest, and following up with them making it personal , and not hide behind the answering service and emails that are usually never returned in a timely fashion , only weeks later after we the guest have sent several emails and made several calls before anyone responds. I would not recommend my friends or family to live here at the property after my unfortunate experience with this property solely because of one front office staff, one apple spoils the whole bunch. Now if changes are made , there is a possibility, but until then NO WAY would not want anyone to experience this poor level of customer service. Its kind of like we as in Landmark have you locked into a property lease so we do not have to manage our end of the lease by not providing high level of service , we will just get to your concerns whenever we get around to it, and there is nothing you can do about it.

01-28-2016

Fannie M.

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Certified Resident

Landmark at Monaco Gardens is a pretty nice place to live. The price isn't bad at all for the space that you get and utilities aren't too much to handle on top. The parking is always easy to figure out and they always keep the lot looking nice. The gym is a little small, but it's okay when all the machines are in order. The maintenance is a tad slow, but they get around to the issues eventually.

01-05-2016

Steven C.

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Certified Resident

The apartment has no shelves in the bathroom, the model I was shown did. Very misleading. There are no lights in the 2nd bedroom at all. I would have chosen another place for the cost. Sounds like a stampede over my head every night. Outside my apartment door stinks, because the neighbors let there dog urinate in the bushes. I asked the neighbors to stop letting there dog urinate in the bushes, and they only said OK, and kept walking.

01-04-2016

Joyce G.

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Certified Resident

The staff are pleasant to talk to. However, maintenance doesn't come around as much to just do checks to fix things.

11-23-2015

Ashely R.

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Certified Resident

Professional and friendly staff could't believe they remembered my name after just one encounter, just that simple interaction impressed me.

11-17-2015

Alton B.

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Hello Alton! Thank you for your feedback! We are thrilled that you have had a great experience so far, and we hope to continue to exceed your expectations. Feel free to contact us if you need anything at all! Landmark at Monaco Gardens Management

11-17-2015

Amenities

Apartment Features

Air Conditioning
Balcony
Cable Ready
Ceiling Fan(s)
Dishwasher
Fireplace
Hardwood Flooring
New/Renovated Interior
Oversized Closets
View
Washer & Dryer In Unit
Garbage Disposal
Patio
Refrigerator

Special Features

Pets

Community Features

Clubhouse
Emergency Maintenance
Fitness Center
Swimming Pool
Tennis Court(s)
Wireless Internet Access
On Site Management
Pet Friendly

Additional Features

Valet Trash
Picnic Areas with Grilling Stations
Professional Landscaping
Spacious Floor plans
Pool Views
Hardwood Style Flooring
Wooded Views
Custom Accent Wall
Pantry in Kitchen

Property Details

Landmark at Monaco Gardens

Landmark at Monaco Gardens is a professionally managed apartment community. We are minutes from the University at North Carolina Charlotte, IBM, Interstate 85, Highway 49 and 29. We have one and two bedroom flats on either the 1st, 2nd or 3rd floor. Amenities include a refreshing swimming pool, 24 hour fitness center and lighted tennis courts that you are sure to take advantage of. Our apartments come fully equipped with frost free refrigerator, ice maker, dishwasher, garbage disposal, fireplaces* and washer and dryer included. Private balconies, large closets and additional storage are just some of the items that make living at Landmark at Monaco Gardens second to none. Apply online or stop in today to reserve your Charlotte, North Carolina apartment!

Schools

University Meadows Elementary School

1600 Pavilion Blvd
Grades PK-5 | Public
View Properties This School Serves
4/10

Vance High School

7600 Ibm Drive
Grades 9-12 | Public
View Properties This School Serves
3/10

James Martin Middle School

7800 Ibm Drive
Grades 6-8 | Public
View Properties This School Serves
3/10

Countryside Montessori School

9026 Mallard Creek Rd
Grades PK-12 | Private
View Properties This School Serves
No Rating

Back Creek Christian Academy

1827 Back Creek Church Rd
Grades K-11 | Private
View Properties This School Serves
No Rating

Crossroads Charter High School

5500 North Tryon St
Grades 9-12 | Charter
View Properties This School Serves
No Rating

Corvian Community School

9501 David Taylor Dr
Grades K-8 | Charter
View Properties This School Serves
6/10
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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