I am a new to the community and my experience has been horrible to be completely honest, the staff I feel should really take a class or course on customer service, and people skills. The property itself is nice and well kept, but the staff take away from that positive experience. I was assigned to a particular front office employee, and she has done nothing but ignore my phone calls, emails, directly to her and to the office through the portal. It seems when a tenant trys to be nice and respectful about an issue, the staff ignore you, by not responding to emails, work orders in a timely fashion- but once the tenant is to a point where the are making countless calls to the on call answering service, and emailing the office , the front office staff still continues to ignore and not address the issue at hand , that just makes someone like myself a person who is new to the community feel as if my decision to live at the Landmark property was not a good choice . I would suggest, customer service training for all staff in the front office , attention to detail, understanding the needs of guest, and following up with them making it personal , and not hide behind the answering service and emails that are usually never returned in a timely fashion , only weeks later after we the guest have sent several emails and made several calls before anyone responds. I would not recommend my friends or family to live here at the property after my unfortunate experience with this property solely because of one front office staff, one apple spoils the whole bunch. Now if changes are made , there is a possibility, but until then NO WAY would not want anyone to experience this poor level of customer service. Its kind of like we as in Landmark have you locked into a property lease so we do not have to manage our end of the lease by not providing high level of service , we will just get to your concerns whenever we get around to it, and there is nothing you can do about it.
Landmark at Monaco Gardens is a pretty nice place to live. The price isn't bad at all for the space that you get and utilities aren't too much to handle on top. The parking is always easy to figure out and they always keep the lot looking nice. The gym is a little small, but it's okay when all the machines are in order. The maintenance is a tad slow, but they get around to the issues eventually.
The apartment has no shelves in the bathroom, the model I was shown did. Very misleading. There are no lights in the 2nd bedroom at all. I would have chosen another place for the cost. Sounds like a stampede over my head every night. Outside my apartment door stinks, because the neighbors let there dog urinate in the bushes. I asked the neighbors to stop letting there dog urinate in the bushes, and they only said OK, and kept walking.
The staff are pleasant to talk to. However, maintenance doesn't come around as much to just do checks to fix things.
Professional and friendly staff could't believe they remembered my name after just one encounter, just that simple interaction impressed me.
Landmark at Monaco Gardens is a professionally managed apartment community. We are minutes from the University at North Carolina Charlotte, IBM, Interstate 85, Highway 49 and 29. We have one and two bedroom flats on either the 1st, 2nd or 3rd floor. Amenities include a refreshing swimming pool, 24 hour fitness center and lighted tennis courts that you are sure to take advantage of. Our apartments come fully equipped with frost free refrigerator, ice maker, dishwasher, garbage disposal, fireplaces* and washer and dryer included. Private balconies, large closets and additional storage are just some of the items that make living at Landmark at Monaco Gardens second to none. Apply online or stop in today to reserve your Charlotte, North Carolina apartment!
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