The front office staff are amazing! They always have a fully stocked fridge and snacks! I cannot say enough how nice they are and helpful. Whatever the issue, they address it immediately and professionally.
I would never recommend this property or any MAA property for that matter. The property management is non existent and the customer service is terrible. As soon as you sign that lease you are just another number and all that matters is the company's financial bottom line, not their residents. Please see the experience I had below upon moving out:
I walked into the leasing office because I was intending to move out 7/13 opposed to 7/23 (when the lease actually ended) because it was more convenient for me to make my cross country move over a weekend. I went into the leasing office to seek advice about moving out early, specifically was their anything I needed to do for them because I was leaving early. I was directed to put my keys, parking pass and key fob in an envelop, leave my modem in the unit (they included cable/internet with rent), to leave the apartment unlocked and send them an email once I vacated the premise. There were no warnings made to me to wait to cancel my renter's insurance until the end of the lease, opposed to when I was actually moving out. I therefore cancelled the renter's insurance the date I moved out, as I was voluntarily surrendering the property and had no insurable risk in the empty apartment. Much to my surprise I upon moving out I received an invoice with "move out charges" in which a $20 charge was included for "renters insurance non compliance fee". I attempted to contact the property manager at 1225 church street apartments (where I lived) and explained the above situation. Instead of owning up to the mistake of not telling me, when I walked in seeking this specific advice, they simply said the lease said they could charge this fee and that it was "basic knowledge" that I needed to maintain the renters insurance until the end date of the lease. MAA in essence is attempting to profit $20 off an issue they helped create over a mere 10 days where the apartment was vacant and are now threatening to send me to collections over this.
Quality of management was never a part of my decision making when choosing an apartment, and that's why I ignored all the bad reviews.
In my next home search I'll definitely give it a much higher weight. Bad management can totally impact your quality of living.
Seriously if there were negative stars I would use them. This place I thought I loved at the beginning. If you read the reviews you will find a common negative factor. This place is the MVP for the most hidden fees and/or half way truth manipulation. For half the time I lived there all of spring and summer I couldnt even use my balcony. Do you think they ever offered any type of compensation? Nope. In addition I agree with everyone who is saying that they make their prices seem competitive and that youre getting a really good deal when in fact they have all of these additional add-on fees that you later find out about that are not optional. Upping your rent a good $150. I cant remember a time they have EVER answered the leasing office phone. And when you move out, again more hidden fees. SHOCKED (not really *insert eye roll emoji*). This place and management is a freaking joke. RUN.
Worst apartment I've ever lived in. The staff was so rude and the appliances were extremely cheap. Live anywhere else!
TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or with a leasing agent. Enjoy the comfort and cultured 1225 South Church apartment homes in Charlotte, North Carolina. We're located with easy access to S Tryon St, S Church St, Carson Station, John Belk Freeway and surrounded by top restaurants. Our community offers a wide array of spacious studio, one, two and three bedroom floor plans with up-scale amenities including floor plans streaming with natural light, dark hardwood cabinets, open gourmet kitchens with stainless steel appliances and in-home stackable dryer and washer connection. Redefine your lifestyle with our luxurious club room featuring billiards, foosball, gaming tables, resident lounge with Starbucks coffee and theatre room. Sweat it out in our fitness center and take a dip in the heated outdoor pool with skyline views. Each home is equipped with gated covered parking area with convenient elevator access.
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