I have lived here for about 6 months now and the neighborhood is quiet and the staff really goes above and beyond to treat you like you are a part of a community and not just in an apartment. I love the townhouse i am in and plan on staying for at least a few more years
It's a comfortable, homey atmosphere. You can garden, go for walks with your dog, or relax on your deck. In home laundry is a huge plus.
I lived here with my mom for 19 years when I was growing up. We never really had any problems and everyone was pretty nice. She chose not to renew the lease last fall so we both moved out, and then this past march I moved back with my boyfriend and a friend. Since even before we moved in, we've been getting screwed over by them. First I put a deposit down on one of the front units, and was called a week or so later to ask if I could push my move in date back by 10 days, so I said sure. When it came time to pay our first months rent, we found out they were putting us in the back of the complex, which is whatever but they didn't communicate this to us at all so I had to quickly call Spencerport Electric and Spectrum to change units. Next, we go to look at the townhouse only to find that it is significantly smaller than my old one up front and the one we were supposed to get. When I mentioned this to Megan, she snapped that they were all the same size, even though they clearly aren't. And then we moved in, and a handful of our outlets didn't work, our downstairs toilet was leaking water, our shower wouldn't drain,the list goes on. Finally after living there for two weeks we get it all fixed. And now most recently, I had given Bonny a letter stating I am allowed to have an Emotional Support Animal that will become a service dog. They put down some chemicals in the grass with no letter warning and, given that my dog is a puppy, she picked up something off the ground. She didn't eat it, but whatever was sprayed on the grass was now in her mouth. So naturally I called to make sure whatever they sprayed wasn't toxic to my puppy, and in response they send over Kyle, who was just incredibly rude the entire time insisting they sent out letters and then telling me I'm not allowed to have a dog even though they knew I had her and I'd turned in the papers three weeks prior to the whole situation. Essentially they've been nothing but rude to us (except like 3 people).
Tenants with dogs do not pick up after theur animals. Kids play in the dog play area, no one monitors this and where my unit it I have to listen to it and watch them do what they are not supposed to do. Rent is getting too high for the quality of the unit. Unit has not been upgraded in who knows how long but the rent keeps going up. Positive comment - the maintenance people are wonderful, responsive and always pleasant. Maintenance issues are always responded to promptly.
The whole rental experience was a JOKE! The office staff was not very knowledgeable, when ever I had a question I was told they would have to call the property manager and get back to me. Which by the way never happened, I ALWAYS had to call back myself and be a pain until I finally got an answer! I had graffiti on the outside of my entrance and my kitchen was falling apart.
Just a few minutes drive to the west side of Rochester, you'll find Crossroads Apartments in the village of Spencerport. In addition to comfortable apartment and townhome living, you'll enjoy on-site recreational facilities, as well as the jogging and biking paths at Erie Canal Heritage Trail. Fully equipped galley kitchens make cooking a breeze, and there are on-site laundry facilities for your convenience. We are pet friendly, welcoming your dogs and cats. Route 259 takes you to all the conveniences found on Ridge Road and access to the city is easy via Routes 104, 31, and 531.
Let me know when this property is back on the market