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(585) 431-1765

Rustic Village

999 E. Henrietta Rd., Rochester, NY 14623
Contact for availability
1 Bed$940+
2 Beds$1,010+

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Rustic Village, Rochester, NY
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Floor Plans & Pricing

1 Bed PLAN A
1 Bed1 Bath
$940–$960750 sqft
1 Bed PLAN D
1 Bed1 Bath
From $965800 sqft
2 Beds2 Bath
$1,115–$1,1451040 sqft
2 Beds2 Bath
From $1,1551110 sqft
2 Beds1 Bath
$1,010–$1,035900 sqft
2 Beds1 Bath
From $1,045950 sqft
Prices, specials, features and availability subject to change.

Ratings & Reviews

Rustic Village

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Overall Ratings
(5 Ratings)

5 Reviews for Rustic Village

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Rental office have nice people, however the woman, who sounds like she smokes a pack a day, who answers the service calls is extremely rude. Just be careful what you ask for or she will bite your head off.


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Hello there! While we appreciate you taking the time to review our community, your review is very concerning and we're disappointed to hear about your impression of our team. We work incredibly hard to provide exceptional service and care for our current and potential residents. We would like you please contact the Manager to discuss this situation further so that we may assist in creating a five-star experience for you.


I currently live here and cannot wait to leave. The neighbors are always loud, we've called three times and the issues continue. There are constant issues with bugs in the apartment, constant plumbing problems, garbage on the lawn more often than not, half of the gym equipment is usually broken, etc. I called the property manager to see what we could do about breaking our lease early because the quality of life has been pretty terrible, and she was extremely rude and when I mentioned I would be leaving an honest review, didn't care in the slightest. Avoid this place at all costs.


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We strive to provide excellent customer service, well-maintained apartment homes, and peaceful community living for all of our residents. If we are made aware of a problem, we do take immediate proper action(s) to correct and mitigate the issue. We are disappointed to hear that you do not feel this was the case during your two year residency with us.


Not recommend Rustic Village. The rent there is the most expensive in Rochester and their service is the worst. My room's heating system has problem and kept noisy whole night. I cannot sleep for whole night. I reported the issue to Rustic office to repair at 4 AM in the morning but they didn't take any action. I called back in the afternoon and they said they have no idea when the problem will be fixed. They just don't care tenants at all. Rustic Village is the worst choice!!!


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I wouldn't stay here again. From my experience, the administrative staff was less than courtesy and outright rude at times. They're very excited and nice when they are trying to sell you on the place but once you have an issue or complaint they turn into someone completely different. For the price you pay and the treatment from the staff, it doesn't compare. At times I felt like the staff was doing me a favor by me staying there and that anything else was extra. Unfortunate because of how nice the landscaping is around the apartments and how well the maintenance staff treats you.


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I wouldn't recommend staying here for one main reason...the staff is very unprofessional. Was treated poorly and without respect on multiple occasions and you would think for how much you pay to stay here you would get better customer service but it seems like they've forgotten who actually pays the bills around here!


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Apartment Features

Air Conditioning
Cable Ready
Ceiling Fan(s)
Smoke Free
Some Paid Utilities

Special Features

Furnished Available
Short Term Available

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Basketball Court(s)
Campus Shuttle
Emergency Maintenance
Extra Storage
Fitness Center
Full Concierge Service
High Speed Internet Access
Laundry Facility
Pet Park
Public Transportation
Swimming Pool
Tennis Court(s)
Trail, Bike, Hike, Jog
Wireless Internet Access
On Site Maintenance
On Site Management

Additional Features

Dog Park
All apartments include heat
Entertaining center with full kitchen
Fitness Center
Olympic size pool and wading pool
Reading library
Meeting room
Concierge services
Video library
Basketball court
Two sand volleyball courts
Handball court
Deposit equal to 1 month - w/ some restrictions

Pets Policy

Breed Restriction
  • Call for complete policy
Dogs Welcome
  • Service Animals and Emotional Support Animals Welcome
Cats Welcome

Property Details

Rustic Village

WINNER OF THE ROCHESTER CHOICE AWARDS 16 YEARS IN A ROW!! Make your new home in our 100 acre park-like setting. Apartment community conveniently located in Brighton, a suburb of Rochester, New York, Rustic Village Apartments offers one of the best locations you'll find anywhere - close to work, a wide array of cultural events, shopping of every kind, dining, entertainment, and year round sporting events. We are close to countless services and products that make life easier and more enjoyable. We also offer a large array of indoor and outdoor amenities for all of our residents to enjoy.

Lease Terms

Variable, 12-Month

Lease Terms: 12-month terms offered. Short-term leases available on Furnished Apartments (Call for details and additional short-term fees). Security Deposit of one month's rent. Pet Policy: two pets max per unit, $30-$80 pet rent, $150 refundable pet deposit. Call for details on breed restrictions.

Office Hours

In response to COVID-19, office hours and walk-in appointments may be limited.

Open until 6:00pm



Crane Elementary School

85 Shell Edge Dr
Grades K-3 | Public
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Rush-Henrietta Senior High School

1799 Lehigh Station Rd
Grades 9-12 | Public
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Roth Middle School

4000 E Henrietta Rd
Grades 7-9 | Public
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Westfall Academy

727 Westfall Rd
Grades PK-5 | Private
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Mary Cariola Childrens Center

1000 Elmwood Ave Ste 100
Grades n/a | Private
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*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

Rustic Village

(585) 431-1765

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