Rental office have nice people, however the woman, who sounds like she smokes a pack a day, who answers the service calls is extremely rude. Just be careful what you ask for or she will bite your head off.
I currently live here and cannot wait to leave. The neighbors are always loud, we've called three times and the issues continue. There are constant issues with bugs in the apartment, constant plumbing problems, garbage on the lawn more often than not, half of the gym equipment is usually broken, etc. I called the property manager to see what we could do about breaking our lease early because the quality of life has been pretty terrible, and she was extremely rude and when I mentioned I would be leaving an honest review, didn't care in the slightest. Avoid this place at all costs.
Not recommend Rustic Village. The rent there is the most expensive in Rochester and their service is the worst. My room's heating system has problem and kept noisy whole night. I cannot sleep for whole night. I reported the issue to Rustic office to repair at 4 AM in the morning but they didn't take any action. I called back in the afternoon and they said they have no idea when the problem will be fixed. They just don't care tenants at all. Rustic Village is the worst choice!!!
I wouldn't stay here again. From my experience, the administrative staff was less than courtesy and outright rude at times. They're very excited and nice when they are trying to sell you on the place but once you have an issue or complaint they turn into someone completely different. For the price you pay and the treatment from the staff, it doesn't compare. At times I felt like the staff was doing me a favor by me staying there and that anything else was extra. Unfortunate because of how nice the landscaping is around the apartments and how well the maintenance staff treats you.
I wouldn't recommend staying here for one main reason...the staff is very unprofessional. Was treated poorly and without respect on multiple occasions and you would think for how much you pay to stay here you would get better customer service but it seems like they've forgotten who actually pays the bills around here!
WINNER OF THE ROCHESTER CHOICE AWARDS 16 YEARS IN A ROW!! Make your new home in our 100 acre park-like setting. Apartment community conveniently located in Brighton, a suburb of Rochester, New York, Rustic Village Apartments offers one of the best locations you'll find anywhere - close to work, a wide array of cultural events, shopping of every kind, dining, entertainment, and year round sporting events. We are close to countless services and products that make life easier and more enjoyable. We also offer a large array of indoor and outdoor amenities for all of our residents to enjoy.
Lease Terms: 12-month terms offered. Short-term leases available on Furnished Apartments (Call for details and additional short-term fees). Security Deposit of one month's rent. Pet Policy: two pets max per unit, $30-$80 pet rent, $150 refundable pet deposit. Call for details on breed restrictions.
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