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Brookhaven Apartment Homes

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2 Brookhaven Ln, Lancaster, NY 14086

Ratings & Reviews

Brookhaven Apartment Homes

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Overall Ratings
(5 Ratings)

5 Reviews for Brookhaven Apartment Homes

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Since new manager has taken over things have gone downhill quickly.


Was this helpful?
Hello - We appreciate your honest feedback and are disappointed to hear that your experience with us has not met your expectations. I'd like the opportunity to discuss the specific details of your experience and to provide assistance. Please contact me at the leasing office so that we can discuss these matters.


Certified Resident

No linen closet and no shelf for soap and softener in washing machine area. We haven't move in yet till May 1st. We love the location. I understand that clothing line outside for dry clothes is not allowed that my big disappointment.


Was this helpful?
We're so excited that you've chosen to be our neighbor! While, I too enjoy the benefits of "spring fresh" clothes dried on the line, hanging clothing outside is discouraged so that we may preserve the overall beauty of our community. However, we are happy to offer that the washer/dryer in your apartment is included with your rent at no additional cost. I have a few ideas on how we can address the storage needs you've mentioned. Please stop by or call at your convenience so that we can discuss.


Certified Resident

When I need repairs done I sometimes have to have them come in twice before they fix it right. My ceiling has water damage and a lump in it and to fix it they just painted over it instead of correcting the problem the right way. I have been waiting for new cupboard doors for 6 months and everytime we ask about it they tell me they haven't gotten them in yet. The outside of the building has green slime and mold on it and should be cleaned. They don't have enough maintenance help to keep things up


Was this helpful?
I'm sorry to hear of your maintenance concerns. It is a priority to us that we perform complete and correct repairs without delay. Please contact me so that we can discuss a plan and arrange a time convenient for you to resolve any outstanding issues. Thank you for sharing your experience so that we can improve our processes.


Certified Resident

I feel for the rent being paid, my old appliances could be updated. Maintenance is good, but slow. Snow plowing is horrible. I've been late many times for work, as well as gotten stuck in the middle of the complex. Plowing not done in a timely manner at all. Building gets very dirty in spring and summer, have to beg for power washing. I do not think guidelines are being followed as to what kind of dogs are allowed. There are huge dogs here & pit bulls. Common areas not maintained/cleaned.


Was this helpful?
Thank you for your suggestions on how we can improve. I appreciate that you've shared your first-hand experience. If you'd like to meet to discuss further, please give us a call or stop by the leasing office. Any additional detail you can offer affords us the opportunity to focus on specific concerns. In regard to dogs, we do have specific breed restrictions for pets. With the mild weather we've been enjoying so far, I hope this winter will be kinder to the Lancaster area in regard to snowfall!


Certified Resident

Some aspects such as location, prompt maintenance, cleanliness etc, are good, but somewhat lacks promptness in arranging for outside contractor works such as snow plowing, fixing cracked pavements, authority over pet ownerships, foyer cleaning service etc.


Was this helpful?
Thank you for the time you've taken to share your experience and for your compliments to our maintenance and cleaning team. They sure do work hard! I've made note of your suggestion about our outside services. I welcome additional information on this if you'd like to stop by our leasing office to discuss. We're always looking for opportunities to do things even better! Please also feel free to email me at [email protected]



Apartment Features

Air Conditioning
Cable Ready
Ceiling Fan(s)
Oversized Closets
Washer & Dryer Connections

Community Features

Emergency Maintenance
Laundry Facility
Conference Room
On Site Management

Additional Features

Friendly and Professional Staff
Offering 20+ years of experience!
Garage w/ Auto Door Opener Included
Central Air Conditioning
1,200 Square Feet of Living Space
Cable TV Included
Custom Kitchen with All Appliances
11-Acre Park-Like Setting Overlooking Pond
Just Minutes to Shopping & Restaurants
Just Minutes to Parks/Recreational Facilities
Convenient Location
Beautifully Landscaped
Corporate Furnished Apartments Available
Upgraded Flooring

Property Details

Brookhaven Apartment Homes

Brookhaven Apartment Homes Welcome to a Community that Cares! Enjoy a small town village setting where local parks, friendly people, and activities abound in Lancaster, New York! Arrive at our beautiful colonial-style buildings complete with white pillars and wide porches and you'll think you've stepped back in time. Our sprawling, park-like grounds will inspire you to take afternoon walks, while your large apartment -one of only 84 -provides luxury and comfort with a European-style kitchen, a garage, and a private balcony. Schedule your tour today and discover small town tranquility in Brookhaven!


Lancaster High School

1 Forton Dr
Grades 9-12 | Public
Apartments Near Lancaster High School
Great Schools®

St Marys Elementary School

2 Saint Marys Hl
Grades PK-8 | Private
Apartments Near St Marys Elementary School
No Rating
Great Schools®

St Marys High School

142 Laverack Ave
Grades 9-12 | Private
Apartments Near St Marys High School
No Rating
Great Schools®
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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Frequently Asked Questions About Brookhaven Apartment Homes

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