EXCELLENT STAFF! Ii WOULD RECOMMEND THIS COMMUNITY TO EVERYONE.
Location is great and size of apartments are fantastic. Great neighborhood and management staff!
Bottom line up front: When my wife and I deployed, they would not pro-rate four days of our rent and charged us around $450 after keeping our full months rent security deposit.
On the carpet cleaning: We chose not to pay $250 and get the carpets professionally cleaned and rented a cleaner from aubuchon across the street and did it ourselves. Im pretty sure you dont need a college degree or years of experience to clean a carpet, especially one that never had any pets on it and only had two adults living there for less than a year. I guess carpet cleaning is a highly regarded profession around Cathage NY.
Fast forward a few days after we move out and are both deployed. They conveniently got around to doing the move out inspection AFTER we were out of the country even though we gave them a 30 day notice. With limited internet access or patience to deal with a questionable property management company, we told them to keep the security deposit to cover any charges they wanted to throw on us. Of course during their solo, unaccompanied inspection of the apartment they found some dust and dirt etc (mind you we spent almost an entire day cleaning the place)..whatever. A full months rent for four additional days of occupancy and whatever cleaning they claimed needed to be done should have softened the sting of that minor inconvenience. The only one that really irked me was the oven. My mother spent 3 hours cleaning that thing to a level of cleanliness likely unheard of in any property DC Properties manages.
Wrapping up, they kept our security deposit, charged us an additional $450 dollars, and when we refused to pay, sold our debt to a debt collector. Great wat to treat two soldiers deployed to another country! Way to go DC Properties. I wish 10th mountain would add them to the blacklist..to any soldier reading this thinking about living there, there are MUCH better options in the area. Just look around. This place shouldnt even be a consideration.
I loved the staff and care for the property. Large floor plan and wonderful location.
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