I would NEVER recommend this property to anyone ! It was filthy up on moving in there is trash all outside my apartment in building eight. Someone lets their dog Defecate directly outside the residence apartment instead of the designated areas .. my son stepped in it the other day on his way to the bus. The managers are absolutely terrible especially the assistant manager Christina.. she is rude every time I go into the office to ask a question I dont know how she even has a job except she tries to attach and charge fees to everything she must be a money maker for the company because she has horrible customer service skills ! I do not plan on renewing my lease . Worst place in Las Cruces to live!!!!
I am a current resident of Sonoma Palms, please discard the previous negative review. The manager is named Judy, there has never been a time that she has not been accommodating to any of my resident requests, including to delivering packages that have been left at the apartment office when I am unable to get there. Judy tries very hard to take care of all her staff and residents. I have always been treated with professionalism and respect.
Upon arriving at the apartments to view at 4:30 p.m., I met with the assistant manager who was sitting at her desk eating. She asked if I could go to the lobby and have a seat. After about 10 minutes I saw that she finished eating and got up and thinking she was coming to get me in the lobby, I stood up to greet her, but she walked right past me to go get something to drink and then return back to the office. I watched her sip on her drink for about another 3 to 5 minutes and then she got up and asked me to come into the office. When I asked to see a two bedroom apartment, she refused, saying that she had nothing to show. I was about to ask if she had any models when some residents came in with questions for her. She stated that the manager was on vacation but she would be happy to help them and then requested that I leave the office and go sit in the lobby again. After she did that, I asked one of the residents who was in the lobby with me, if they had any models. They responded that they have beautiful models located right next to the office to show. When the assistant manager was through with the residents she allowed me to come back in the office and told me that she had nothing to show me and no models were available at this time. This was the worst customer service I have ever experienced. She was rude and disrespectful. I am a well-dressed, well-mannered professional who is moving to Las Cruces from El Paso. I decided to take my business down the road and rented a two-bedroom apartment from their competitor. Do not bother to visit this place unless you enjoy being disrespected. Or if you do, please ask to see the manager instead. This woman should be fired. Worst customer service of my life!!!! Would have given Zero stars as a rating, but had to give at least one star in order to rate the apartments.
Within an hour of expressing in this property through the apartment guide website I received an email from the property manager including some great brochures. I plan to tour the property next month.
Casual. Classy. Comfortable. Sonoma Palms offers you that luxurious lifestyle you really wish you had. Now you can. Close to mountains, work and friends. Nestled in the heart of Mesilla Valley, Sonoma Palms offers you immediate access to I-25 and 70, as well as retail, restaurants and medical centers. Your new neighborhood is home to The Sonoma Elementary School, all part of the high acclaimed Las Cruces Public School District. Living at Sonoma Palms means reaping the benefits of extraordinary management services, resident programs, maintenance free living and a remarkable way of life. Don't think about it any longer. Come experience that exceptional, yet casual, lifestyle at Sonoma Palms. Your Home by the Mountains.
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