Ratings & Reviews

Review Mountain Run!

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Overall Ratings
(150 Ratings)

32 Reviews for Mountain Run

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The office staff is the worst. Super bad bug problem. Even if you call head to get your place sprayed they may or may not show up. Will try to charge anyway possible for anything they can possible charge you for. NO parking. Cars always get side swiped. And/or stolen/broken into at this complex. Super pricey and very unreasonable. This management team FDI in particular, is always increasing charges as well.

06-25-2018

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Pros: The location is great. It is a quiet area. I had a view of the mountains. Maintenance was pleasant and efficient.

Cons:
1. Cost. There are larger, cheaper apartments in the same area.
2. Amenities. Often not available.
3. Poop. Dogs have gotten sick because of it.
4. Security. I never saw anyone from security. Some peoples cars and the mailboxes were broken into.
5. Management. Over the 3 yrs we had at least 4 companies; this current crop is horrible.
I made an appointment for my move-out inspection. The apartment on inspection day, except for the carpet, was pristine. The inspector took photos of everything. When she got to the oven, I realized that I had missed it. She circled housekeeping on the cost sheet, and I asked if I would be charged for housekeeping, thinking that they would charge for the oven. She said no, that she had marked it in error. She drew an X over housekeeping and instead marked carpet cleaning which we had discussed.
Later, I learned they charged me $40 for housekeeping. I went to the office. The staffer became very defensive and agitated. She told me that she did what was marked on the sheet from the inspection-lady. I explained that that mark had been in error and showed her the X on her copy. She said she needed to investigate further and would be in touch. Eventually, they discovered the error. However, they reviewed the pictures and saw that my oven was not clean. Instead of refunding the $40, they were charging me $25 for oven cleaning.

I paid these folks $750 for 500 sq ft for 3 years. $25 is not a big deal to me. The big deal is that they made a mistake and instead of apologizing, took the opportunity to squeeze out another $25.

When I moved in to Mountain Run, I felt as if I made a great choice. However, their actions in this move-out process show me that things have changed. I am glad that I got out when I did.

06-01-2018

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The most rude office staff you can imagine. Can't wait to move.

05-21-2018

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Moving isnt always a simple process but the office staff at Mountain Run made the transition a positive experience.

The staff are friendly, helpful, and professional. Thanks.

04-19-2018

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DO NOT LIVE HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This apartment complex deserves ZERO stars.

Faith who is the apartment manager is extremely rude and defensive anytime you bring up a problem. Her assistant is even worse.

Faiths manager Naim is also worthless - I emailed both of them about an issue and Naim didn't even bother responding.

I would HIGHLY recommend NOT living here. The customer service is an absolute joke. They don't care about the residents. There is a reason why Mountain Run Apartments are a little cheaper when compared to the other apartments surrounding it.

03-28-2018

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Amenities

Apartment Features

  • Air Conditioning
  • Balcony
  • Cable Ready
  • Ceiling Fan(s)
  • Dishwasher
  • Fireplace
  • Microwave
  • New/Renovated Interior
  • Oversized Closets
  • Stainless Steel Appliances
  • Vaulted Ceilings
  • View
  • Washer & Dryer In Unit
  • Garbage Disposal
  • Patio
  • Refrigerator

Special Features

  • Pets

Community Features

  • Accepts Credit Card Payments
  • Accepts Electronic Payments
  • Basketball Court(s)
  • Business Center
  • Clubhouse
  • Emergency Maintenance
  • Fitness Center
  • Pet Park
  • Playground
  • Swimming Pool
  • Trail, Bike, Hike, Jog
  • Wireless Internet Access
  • Media Center
  • Pet Friendly

Additional Features

  • BBQ/Picnic Area
  • Custom Maple Cabinets
  • Carport
  • Expansive Pantry Storage
  • Granite Counters*
  • Two Resident Business Centers
  • Efficient Gas Heating System
  • Heated Swimming Pool and Spa
  • Built-In Microwaves
  • Relaxing Indoor Spa
  • Crown Molding*
  • Fitness Center with Upgraded Equipment
  • Ballroom/Yoga Area
  • Lofty Ceilings*
  • Spacious Closets
  • Community Walking Trail
  • Plush, Stain-Resistant Carpeting
  • Lush Landscaping
  • Stainless Steel Appliances
  • Air Conditioner
  • Movie Theatre
  • Resident Lounge
  • Washers and Dryers
  • Pet Friendly
  • Wood-Burning Fireplaces*
  • Personal Patios and Balconies*
  • Mountain Views*
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Policies

Pet Policies

Property Details

Schools

Rating 9

Eldorado High School

11300 Montgomery Blvd Ne, Albuquerque, NM 87111
Public
High
9-12
Rating 10

Hubert Humphrey Elementary School

9801 Academy Hills Dr Ne, Albuquerque, NM 87111
Public
Elementary
PK-5
Rating 10

Eisenhower Middle School

11001 Camero Ne, Albuquerque, NM 87111
Public
Middle
6-8
Rating default

Hope Connection School

4700 Eubank Blvd Ne, Albuquerque, NM 87111
Private
Alternative
7-12
Rating default

Design For Learning Differences School

8600 Academy Rd Ne, Albuquerque, NM 87111
Private
Special Education
2-11
Rating 9

New Mexico International School

8650 Alameda Blvd Ne, Albuquerque, NM 87122
Charter
K-5
Rating 9

Cottonwood Classical Preparatory School

7801 Jefferson Street Ne, Albuquerque, NM 87109
Charter
6-12
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