I stayed at Mirabella Heights for 5 years, from 2013 to 2018. I've seen many staff go through, but it was never a satisfying experience.
The good side is the property looks good and is well maintained.
The bad sides now. We've had several problems with the toilet leaking, where the maintenance guys would come and "fix" it by basically doing nothing, and of course didn't fix our problem. One time I was charged $90 for giving my check one day late after being on time for 3 years already, and that was because they suddenly stopped sending invoices through the mail! One time they dropped a door on my car (yes!), which required extensive repairs for two weeks. They never told me it was them, but a maintenance guy admitted to it. They later pretended they didn't know who's car it was, but they have my license plate and I park in the same spot for years.
Not very honest is the moving out charges too. They kept all my security deposit. I had an extensive list of every scratch I could find, but they found ways to still charge me. We left the apartment in an immaculate state considering we lived in it for 5 years! They charged us things like towel bars or some paint which they claimed was not normal wear and tear. They never came to repair a crack in a window and then charged me for it. Charges conveniently added to zero after taking the deposit. Im very convinced we left the place in a better state than even people who lived there just a year, because we treated it like it was ours.
And no recycling?!?
I'm completely underwhelmed by the management.
5 reported vehicle break-ins in the past week
1 car stolen today
When is Mirabella Heights going to do something about the crime problem?
This neighborhood is UNSAFE. Gunshots go off on a nightly basis in the nearby area. Apartment complex pays for "security" that doesn't even patrol. I just don't understand how my rent could be raised by $100/month over the past 2 years and the security has become worse.
Last month, THEY deposited my check late and charged me the late fee for it. Inexplicably and without notice, they put pool locks on all of the mail areas and refuse to give enough keys so that the registered residents can get into the mail area.
Staff are unfriendly and unhelpful. There have been at least 3 complete staff turnovers and each set gets worse and worse.
If you move in here, you will be nickel and dimed for every single thing. You want to pay rent? Fee. You want to pay rent with a check to avoid the fee? Late fee because they processed every check 5 days after rent was due. You want a pool key so you can get your mail? $75 fee (and they don't even have any on hand).
Caring and professional staff, quality apartment construction and components, timely maintenance/repairs, efficient pest control, well-kept grounds.
I absolutely love the manager and the staff. They seem like they care about the residents as people and are very professional.
Great pool, grounds are nice
Welcome to Mirabella Heights in Albuquerque, New Mexico. Mirabella Heights is conveniently located close to shopping, restaurants, Interstate 40, and we are just minutes from Kirtland Air Force Base! Enjoy an evening at home with friends on your private patio/balcony with the breathtaking city and mountain views. Come see for yourself what a wonderful property Mirabella Heights is and why our residents love living here! Contact us today!
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