I wasnt allowed to see the unit before lease signing. New carpet installation delayed my move by 4hr. When I arrived, there were ketchup packets, open water bottles, stains on the oven, and urine on the toilet seat. The grout in the bathroom floor tile was crumbling. It took 6 weeks and many inquiries to get it repaired.
The unit was in better condition when I vacated than when I arrived. I was told I could clean the carpet at move out and provide proof to avoid charges for carpet cleaning. I lived in two different units and performed the same carpet cleaning for both. I was not charged for the 1st unit that had a cat living it in it, but got charged $150 for carpet cleaning from the 2nd unit that had no pets. (The carpet was immaculate). Companies have an obligation to clean units between tenants. This should not be placed on a previous tenant if there is no damage to the unit. I was also charged $50 for oven cleaning for the stains that were present at moved in.
I escalated a dispute of the charges over 7 weeks and many phone calls to the Senior VP of Residential Operations. She opened our call with I normally dont make phone calls like this because I dont have time. She said a video of the unit damage is made after move out, then reviewed by corporate. I asked to see the video but was told that it cant be sent out, however I can view the video in the leasing office. I asked why I would do this if I am not getting reimbursed (no response). I then asked to review the move out video from the previous tenant to compare the oven condition, but she said that would not accomplish anything. The phone call was contentious and unprofessional.
I am left with the choice to leave an honest review of how I was taken advantage of and robbed of my money. There have been 4-5 different community managers in the 3 years I lived there, which speaks volumes about employee retention, and morale. I too couldnt work for a company with such corrupt, immoral business practice
"The apartments at The Edge At Main offer you apartment living in Somerville, NJ. These highly-rated apartments have what it takes to win you over.
A newly renovated interior adds to the aesthetics of the apartments. No car? No problem. Being so near to public transportation means that you won't need to rely on a car to get around. What's even better is that the apartments are located in an area that is pedestrian-friendly too. It's easy to enjoy nice weather when you have an attached balcony or patio.
Get in touch with property management to learn more about lease terms and availability for the apartments at 116 Veterans Memorial Drive West in Somerville, NJ."
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