Sharlands Terrace

New management is not friendly, used to be a nice place to live

I was pleasantly surprised by the welcoming and care I received recently from the staff here at Sharlands Apartments!Ive lived here since 2019 and I just renewed my lease!The staff has recently changed and I hear that some residents are angry because of the rent increases theyre getting, but I think the rents are fair considering close by apartment communities rents are much higher.Ive looked around and Sharlands is still by far the most reasonably priced.I stay because I love it here.The new Manager Stephanie seems friendly and welcoming.Jackie is always so helpful!And the maintenance team is outstanding, they keep the grounds looking so clean. This is a very pet friendly community which is one reason I stay.Sharlands is home for me!

I lived here 2018-2022 and it was one of the most beautiful communities I have lived in, luscious landscapes, clean and well maintained, professional staff - they were more than just courteous, made you feel like family. The previous manager, Shawna, was compassionate and community oriented. The new manager, Stephanie, is cold and distant, closes her blinds to avoid residents in the office, drives the property so she doesn't have to engage in small talk with residents, has stated she does not enjoy community events and wants no part in it. Rent has increased an average of $300+ month for renewals. The staff aren't as happy now while working, they look stressed, don't smile or wave nearly as much, its infectious like a bad virus. A couple in their 60s would come in the clubhouse every morning for a small cup of joe, sit and enjoy the morning sun through the tall windows that overlook the pool and mountains. The manager, Shawna, leasing staff, and maintenance, would all greet them good morning and smile as they went on with morning routines. They always made the time to say hi and smile to the residents. They knew everyone's story, family, anniversaries and birthdays. It was about the community, being involved. Customer Service was second to none. Kids in the evening returning from school, using the computers in the clubhouse. Shawna and her staff made cookies for them as they start their studies. It was a village where everyone looked out for one another. The mornings aren't the same, neither are the evenings. Rent has increased $300+ a month, manager thinks having coffee for residents is too much of an expense for the property and there shouldn't be computers in the clubhouse for people to use. Prefers it to be quiet and absent in the clubhouse, cold. Staff avoid the office so they don't have to interact with the manager and to avoid her deconstructive criticisms and the negative atmosphere she thrives in, residents do the same. The ones that stay.

My husband and I lived at Sharlands Terrace for just over 3 years moved only because of our needed medical treatments. Loved our apartment the management was superb and maintenance guys were awesome. If you have a problem just call and they are on top of it. We do miss them all and our wonderful neighbor Clyde. Bill & Ivi Pryor

I've lived here 5 years and love everything about Sharlands Terrace. From the Amazing staff to the all year hot tub and our pool is always open early each summer and closes late each Sept. .. depending on weather, of cost course. Neighborhood is fantastic, we have all the shopping you want, from food to beauty to PetSmart. Perfect spot to live . Let's say, I never plan on moving Tracy E

The management was fantastic; the manager stayed later to get us in to an apartment. Everything was great:)