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Contact a lawyer if the manager does not respond to you. The health department csn help you with a dirty pool.
This is a great place to move if you like BUGS. Mike just moved in yesterday and found BUGS in his refrigerator, bathroom and on the floor. Smashed food and ants on the balcony. A socket hanging out of the wall. Hole in the wall. Bathtubs are black. Piles of CAT HAIR all over the carpet. Smashed food into the carpet. We called the "emergency" number to receive assistance and were essentially told, multiple times, there is nothing they could do or my personal favorite "I dont know what to tell you". Apparently we have to wait until the office opens on Monday to receive help. Apparently not being able to use your refrigerator or kitchen to feed your kids, or your having an allergy to cats is not an "emergency". THIS PLACE IS HORRIBLE.
This place has a real home feeling to it. The pool is incredible!! Highly recommend!
Within the 3 months of living here, I am already considering leaving and finding somewhere better. Anyone looking to live here should be aware of the following:
1. Nick will not respond to any of your emails or messages. He is the property manager and he has failed at his role. Any message sent to him will be read and discarded. He just simply does not care to deal with any problems after you sign the lease, and you will feel like you are talking to a wall. He leaves work early, and you cannot find him after 5PM.
2. There WILL be miscommunication. Nick failed to speak to maintenance about our repairs. It has taken me several emails (and no response) to get Nick to send people out to fix the things that were promised in our contract. They don't care to hear anyone's complains about the freezing swimming pool that cannot be used, or the lights on the stairwell that are broken. I spoke to a front desk person who told me that I can pay rent within the first week. I later found out that this was a big lie, and when I went to pay it the first minute I could, I was charged a $100 late fee. I emailed Nick about the problem and he ignored my multiple emails. I was later sent a letter by a law office claiming to take legal action, and a note on my front door demanding that I vacate the property. This was all because rent was paid ONE day late. Miscommunication from their end resulted in me paying the late fee.
4. This place is dirty! Not only will you find trash littered throughout the property, you start to feel as though the only nice place is the front desk. The gate at the entrance has broken multiple times, and the gates on the sides rarely open in the morning. The pool is grimy, and it looks like it hasn't been cleaned in years. I had to bother Nick many times so that he could get someone to power-hose our hallway - and that still wasn't done correctly! They hired a company to paint the apartments, and paint is now all over the kitchen floor, in the tub, on the carpet
Welcome to Montecito Pointe Apartments--a luxurious community where fantastic amenities compete with remarkable services for your attention. Nestled in a residential setting on the northwest side of the city, our Las Vegas apartments are a natural choice when it comes to resort-inspired living. Leave all your worries at our gates and focus solely on your well-being. We've got plenty of features helping you do just that, including an upscale clubhouse, shimmering swimming pool, state-of-the-art fitness center, outdoor fireplace lounge with barbecue area, and a conference center. Our community also sports detached garages and pet waste stations, along with a variety of thoughtful services such as a residential referral program, free pet treats, and 24-hour emergency maintenance. As for our one, two, and three-bedroom apartments, they are the embodiment of tasteful living. Spacious and well-designed, they feature epicurean kitchens with espresso cabinetry, large balconies or patios, washers & dryers, wood-like floorings, gorgeous 9-foot ceilings with crown moldings, and more. Select units take your comfort up a notch by sporting Nest thermostats, granite countertops, extra storage space, and spectacular city and mountain views. While secluded from the city's constant buzz, Montecito Pointe is well-connected to everything that makes Las Vegas great, from Downtown to The Strip. You only have to hop on US-95 to reach any destination in town. Discover more about our community by touring our apartments in Las Vegas in person. Contact our leasing team today and take the first step towards finding your dessert oasis of relaxation!
Please note that lease terms may vary, are subject to change without notice, and are based on availability. Inquire with property staff for complete details
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