Simple beauty. Perfect location.
Upgraded Community For Your Upgraded Lifestyle! Everything You Need With All The Modern Finishing Touches! Welcome to your new living experience at Villa Serena Apartment Homes, surrounded by the always vibrant City of Henderson, Nevada. Villa Serena Apartment Homes offers distinctive 1 2 and 3 bedroom floor plans to accommodate your own personal style and touch.
Your new home is abundant with features such as in-home washer and dryer dishwasher stylish color schemes comforting fireplaces in select homes and personal-access alarm systems for your convenience and peace-of-mind. From an outdoor luxury swimming pool and spa for a refreshing swim and soothe, to friendly playgrounds for activity time; Villa Serena Apartment Homes offers an array of amenities for you and those who matter most to you.
Your new home is centrally located just off of Gibson with an abundance of attractions and conveniences within your reach such as nearby grocery stores fine dining establishments take-out entertainment and the newly re-designed Galleria Mall. Youll also find convenient access to local schools and recreational facilities easy freeway access to the 515/215 and places for an afternoon stroll such as the Black Mountain Park and Cornerstone Park. All these great attractions and more are just around the corner! You will also be just minutes away from higher-learning campuses such as the College of Southern Nevada and Touro University.
Contact a community associate today for your very own personal tour of Villa Serena Apartment Homes.
3-Month, 4-Month, 5-Month, 6-Month, 7-Month, 8-Month, 9-Month, 10-Month, 11-Month, 12-Month, 13-Month
Where do I start. They say they are newly renovated, but theres paint chips all around the entire apartment we have. The fridge is all scuffed up with a hole in it and they refuse to replace it. The apartment itself was dirty when we came in. We have a bad thermostat they refuse to fix. We have a washer and dryer that is absurdly loud and old and they refused to replace. Our hot water heater is missing parts and they have yet to fix them nor do they care too. The front office was closed on the Fourth of July and charged everyone $100 late fee on the fifth for paying late. They also charge you at $10 fee to pay online and then every online payment they charge you $2.99-47 bucks every time!!! Theres always garbage around the property. 1 lease is all Ill be trapped into.
DO NOT LIVE HERE! Get a weekly its cheaper with the same problems.
Current resident WARNING.WARNING.WARNING.this is by far the worst place I have ever lived in every state i have lived in ..if I can give a -5 or a 0 I would . the first day I moved into my apartment it was infested with small red ants and had big roaches everywere in the closets under the restroom sinks only place that didn't have them was the kitchen(took 2 weeks to get bug people to come spray).I checked around apartment and the shower is covered in mold. Thru the cracks which took 5 months to get maintenance out here to half fix .then the restroom sinks that was half way put together was loose and three months in.the pipes under the sink busted and damaged everything under the sink and there response was .(well call your insurance they will fix damages . But your insurance rate may go up) .. and in the master rest room took a shower the first day put my towel on the rack the whole rack fell of the wall ..(took a week to fix). Today as I write this message same thing happened in guest restroom one side of rack fell off .let's see how long it takes to fix. On Friday May 18 2018 I went to plug my charger into the wall the when I plugged it in the wall outlet started to fire and I can see the shock luckily I was holding plastic in to plug in charger..or else I've would've been electricuted..the whole outlet burnt ..they fixed that they same day ..but I had to basically force them to do so..if it wasn't for Joana the pregnant temporary leasing agent I guranteed it would've never got fixed..the first two months I was here I got broken into luckily I had cameras and a alarm system that I purchased or else they would've took things..overall this has been a horrible experience living here.. I would rather be homeless then to live in these apartments ever again. And they lied about pricing water trash and sewer alone is $123. You have been warned
Be aware of hidden charges!! You will be charged for all water usage in the complex. Not just your unit. We were told upon renting that the units had their own meters, they don't!! The grounds in the front of the complex look great, but drive around to the back and you will see garbage on the ground and in the parking lot. Dead trees, shrubs and plants because the irrigation is not maintained and the water runs into the parking lot.
Our newly renovated unit which was supposed to have new appliances didn't. The appliances weren't even usable when we moved in.
The newly installed flooring turned everything black. You could not walk barefoot or in stocking feet. The black would then not come off in the laundry or from the bottom of the shower/tub. No amount of mopping would stop the black from coming off of the flooring.
The cabinets were poorly painted black including the inside of them. The fixtures were supposedly new but had cracks in them. The team doing the renovations were of extremely poor quality.
The management team is unresponsive to problems. One of the office staff was extremely rude and unprofessional.
There were abandoned vehicles on the property for weeks at a time, the police were called there weekly for domestic disturbances.
There are vicious dogs in the complex that were known for attacking other dogs but were not asked to leave. The maintenance of the dog park is a joke yet you pay extra per month for your dogs to live there.
This complex is a sows ear dressed up like a silk purse.
I live on the first floor and yet I keep getting water leaking from my ceiling.
Maintenance is unresponsive, basic repairs take months and repeated requests. Office staff are unprofessional and disorganized. Complex overcharges for water and sewer and raises amounts owed to cover capital improvements, for example when low flow toilets were installed, the monthly water bill went up $50 for 2 months.