Signed my lease a few months ago, Amber helped me. She was pleasant to deal with, very knowledgeable and accommodating. The day of my move in, my apartment was beautiful!! Rachel did my move in, she is also great to deal with. The 2 minor details were taken care of immediately. The maintenance men were friendly, quick to get in and out. Overall no complains yet, my neighbors are friendly and the community is pretty much quiet all the time. The other staff members i have encountered have all given great customer service.
I moved into the apt on July 20th. So far, the AC was out for 9 days and the maintenance dept didn't start working on it until I called Corporate. The windows still leak when it rains (yes I know rain is uncommon). The carpet is still pulled up from the last rain storm. The hot water was off for 7 days, The fireplace still does not work, the phone jacks in the bedrooms do not work, but the one in the dining room does. Only one of the two showers work. Overall, not a great start. I will give it some time and my revise my rating after things settle
Im writing this review as I sit in my 85 apartment!!! I havent had AC IN HERE FOR NOW GOING ON 8 DAYS!!!!! IN THE MIDDLE OF SUMMER!! Ive been calling multiple times a days every single day, & they send someone. Say its working. AND ITS NOT. but Ofcourse by the time I get home theyre closed and I have to call Maintance after hours. But apperntly its illegal to have them up on my roof at night. BUT ITS ALSO ILLEGAL TO KEEP ME WITHOUT AC FOR MORE THEN 2 DAYS! & IM GOING ON 8!!!! HOW INSANE!! Not only that but the place is falling apart. Ive had cracks in both of my tubs and theyve come in once to take a picture of it, yet nothing has happened. Maintaince is a joke. You call and you can expect them to take a whole year before they fix your issues. No WONDER they give you 1200 to move in! This place is a mess!! The staff is nice I wont lie.. BUT at this rate I dont care how nice the staff is if theyre not fixing my AC! Everyone seems helpless around here. Its absolutely ridiculous!! Unless you want a bunch of maintenance issues... I wouldnt recommend this place to ANYBODY. My mother was about to move out here .. you can bet I wont be telling her to move into these apartments. NOT WORTH THE struggle.
This place offers extremely poor service. They want to regulate how you use your air conditioner. Moreover, you have to constantly call to have them fix maintenance issues. A lot of out dated appliances and power second hand maintenance staff. Will not invest in fixing the real ventilation issues, but instead they do patch up work! Can't wait to find a better place to live!
Lived there for 18 monrhs. During those 18 months my rent increased by $451. Very slow response to service issues.
Located in the heart of Green Valley area in Henderson , your new home awaits you at Ladera. With every amenity to make living a pleasure. Elegant clubhouse featuring a state of the art fitness center, HD Movie Theater with Blu Ray, Business Center, Gamers Lounge with XBox and Wii and a Billiards Room. Ladera offers two resort style pools, 3 soothing spas and tennis courts. All to provide hours of activity and relaxation to our residents. We feature another large movie theater with stadium-style seating. Our professional staff and service team are there to ensure your needs are met timely and courteously. We feature a variety of 8 spacious floor plans to accommodate a wide variety of personal tastes and needs for space and yours is waiting for you. Where you live is your business... how well you live is ours! LOW DEPOSIT on approved credit! .. Sign TODAY and receive a check for $1200 when you sign a 12 month lease. Ask about our renovated apartment homes!