The office is impossible to get ahold of. Nine times out of ten, nobody answers the office phone.
I have to remind them every day about a maintenance request until it gets completed...which typically takes at least a week.
Leaking washing machine? They dont care.
Broken garbage disposal? They take it out and dont replace it.
Air conditioner is broken? Wait 3 summer days and have to argue with the maintenance guy before theyll do anything.
Steer clear of this place. It isnt worth the frustration.
I didn't visit here but my daughter and son-in-law are going to be living there. They seem to be very happy with it and wanted us to move there. I would recommend this.
Just moved a month ago, I already felt how is to be "welcomed" at "Torrey Pines Omaha". I was given a page to write down an inspection review... I completely filled it with observations. There isn't enough space to put down everything I found WRONG about the apartment and garages I rented. Actually, I added more observations than those considered in the list. NOTE: I have pictures for most issues.
Several issues maybe are minor, but there're SERIOUS others that seems Management don't care about. The most serious issues I found were:
- Garbage disposal broken. Issue is fixed, someone trow a spoon inside. How could this not be seen when previous renter left?
- Dryer vent not connected. Issue is fixed, however how come they just rent the unit without checking this beforehand?
- Furnace-WaterHeater is a MESS. This issue HAS NOT BEEN FIXED. There are a lot of spiderwebs, dust and lint covering both the furnace and water-heater, looks like they have not been services FOR YEARS. I reported this issue, but seems like Management DOESN'T CARE. On the previous issue I pointed that the Dryer Vent wasn't connected... I can't see if it is clean from lint, but after seeing the heater and furnace, I BET IT ISN'T. Management sent maintenance request to solve the previous issues, but they DIDN'T CLEAN NEITHER, FIRE HAZZARD!
- I rented 2 garages. Both garages have large oil stains on the floor. One of them, has a serious water leak in one of the walls and IS FULL OF GARBAGE, at least I would expect someone in Management would send anyone to clean it before it was rented. Both garages have malfunctions in the automatic door motors. Looks like they have not been inspected and maintained in years. Remotes hardly work and the keypad "genie" outside in very bad shape. One of my garage doors just STOP WORKING, my car is trapped inside. I have placed requests for maintenance by phone an email... have been 2 days without any response. 2 DAYS WITHOUT MY CAR.
We understand you may be concerned about visiting for an in-person tour at this time. Don't worry, we're here to help however we can. We have a lot of other options that allow you to explore your next home. Please visit our website to check out our photography and virtual tours located on our website. If you want to see more of our community or a specific unit, we would be happy to provide pictures or a video tour of these. If you'd still like to stop in and see for yourself, we would be happy to schedule a tour!Offering countless amenities and spacious living spaces, Torrey Pines is a perfectly located community for you to call home. Our one and two bedroom apartments feature washer and dryer, walk-in closets, dining rooms and balcony/patio. And the community ground provide both indoor and outdoor pools, sand volleyball court and a 24-hour fitness center. Situated in Northwest Omaha, Torrey Pines is close to shopping, restaurants and entertainment, without sacrificing privacy!
Lease terms are variable. Please inquire with property staff.<BR>Dog Policy: $25.00 pet rent. $250.00 non-refundable pet fee. Restrictions: Breed Restrictions Apply Dogs Allowed<BR>Cat Policy: $25.00 pet rent. $250.00 non-refundable pet fee. Restrictions: Breed Restrictions Apply Cats Allowed
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