Looked at an apartment here, put in my application, got a phone fall a few days later saying I was approved. Then I wanted to verify the exact move in date so I tried calling them for 3 days, left 2 voicemails, no answer. On the 4th day they finally answer, only to tell me "oh that apartment has been rented" I asked them why it was rented to someone else when I had already payed the deposit to hold it, they told me "no we told u the one u were looking at was rented and the one u were applying for wouldnt be available for about a month and a half" which I KNOW was not the case, because I needed to move much sooner and that would be a deal breaker for me. So i said ok whatever give me my deposit back that I payed to hold the place, and they said "we can't refund that money because u didnt cancel within 3 days of being approved. I told them "I've been trying to call u for 3 days and nobody has answered, I left voicemails," but they still wont refund my money. Absolutlely unbelievable!!
I rated the apartments as poor because I was not treated fairly and management was not customer friendly with me when it came to breaking my lease they chose to not tell me that I had to write out my 60 day notice and when my 60 day notice was up all they would say is I had to refer to my lease document. I felt I was taken advantage of and used.
It is a safe, beautiful and comfortable apartment. Everyone has treated me well and responded to any needs or concerns quickly. The location is great!
The state of repair of the building hasn't been the best. For example, broken door knob/handles in the stairwell doors. Also, the online billing service hasn't worked for credit cards since it's inception and no one in the office knows why or has had it fixed.
Live in brand new buildings...not sure about conditions of the other buildings. Only bad thing is lots of barking dogs and people coming and going all hours of night...also don't think everyone follows rules about not smoking in new building.
Pacific West Apartment Homes offer spacious studio, one and two bedroom apartments with extra large closets, vaulted ceilings, newer kitchen appliances, formal dining rooms, beautiful clubhouse with space for meetings or socials, laundry facilities on each level, sparkling pool, fitness room, 24-hour emergency maintenance and professional on-site management.
3-Month, 6-Month, 12-Month
Open until 6:00pm
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