Heard it was a very nice community to live in I have heard great things about your homes
No answer to phone calls. I tried to schedule a virtual tour as I am moving to the area from out of state. Disappointed.
After the new Management most of the issues are resolving quick and efficiently. The new clubhouse is awesome.
Do not rent a single thing here. Listen to the other bad reviews and take heed. We rented here two years ago because we had to move quickly from out of state. The rent seemed affordable and we took advantage of some of the special deals they offer to veterans. Thats the end of anything good about this place.
Every time our 6 month lease expired we were forced to pay higher rates. Parts of the lease we were told by one employee wasnt shared by others. And the employee turnover rate is so high, there was no way to get any offers because we always had to talk to someone new and they couldnt offer what a prior employee offered. We couldnt sign a lease until after four attempts to get accurate information on the thing. Whether it be pet fees, or deposits, or covered parking. Each time there was a problem and each time WE were the ones to point it out and correct it.
When management changed about a year ago, it got worse!! We werent even allowed to take our lease agreement out of the office. They offered us a blank lease to review, which is absolutely useless. They updated their system so you are forced to e-sign a lease. But like the problems they had before we didnt want to do this because we were pretty sure there were going to be errors.
Back to the employees. Need to talk to one of them? They dont answer their phones and rarely respond to email. You have to actually go to the office to talk to someone. They didnt write down what was discussed? No. You have to go over every issue again with someone else and get different answers. They are the worst.
Now to maintenance, or lack thereof. Every time we had a problem it took a minimum of three weeks to maybe get a response. Our first issue was our garbage disposal. It got clogged and we had to deal with it for three weeks. Then a guy shows up just to tell us it was clogged. Three days later another guy shows up to snake the plumbing to no effect (Id already tried that and told management).
I was planning on moving in here tomorrow, but after the push back of the move in date, run around about payment stubs, their computer programs always being down, and lack of responses to emails; We decided to cancel our move. This place is so unorganized. I have never seen such chaos.
Now offering in-person, virtual & self-guided tours by appointment! To help stop the spread of COVID-19, face masks are required. Reach out to us today as helping you find the perfect home remains our priority! Haven on the Lake Apartment Homes offers pet-friendly one, two, and thee bedroom apartments and townhomes in Maryland Heights, Missouri. Our resort-style community offers a fitness and cardio center, playground, indoor and outdoor tennis and basketball courts, racquetball court, and two refreshing pools with sundecks for a relaxing afternoon. Enjoy an evening stroll or bike ride along our private lake adjacent to Creve Coeur Lake and Park or a night out with friends at the Westport Plaza. We welcome you to visit and peek inside one of our newly renovated apartments well-appointed with designer upgraded kitchens and filled with new energy-efficient windows, thermal siding, new appliances, walk-in-closets, gourmet kitchens with ample cabinet and countertop space, and amazing entertainment decks overlooking the lake. Located in the AAA rated Parkway School District, Haven on the Lake is conveniently located just minutes from I-70, I-170, I-270, and I-364 for easy access to shopping, work, and entertainment. Call today to schedule your personal tour and you'll be glad that you did!
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Our lease terms are: 3 months, 4 months, 5 months, 6 months, 7 months, 8 months, 9 months (Please note that lease terms may vary, are subject to change without notice, and are based on availability. Inquire with property staff for complete details).
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