This is my first lease and last at this place. I have only been here two months. Within that time Ive had three 4 service calls for shower not working and hot water going out. They said its because of the winter but Ive lived in this area for all my life and never had that occur anywhere else. They include a valet trash for $25 that they dont disclose to you then say its on your lease even though it seems to be optional but its not. Even so they do not even provide you with the valet trash service canister that they charge you for until you call and ask to remove it. If its required, why isnt it required to provide one without asking two months later? Not renewing and looking at other places to relocate even if I have to pay the early termination fees of three months required. Save yourself a headache
I lived at Vicino on the Lake for a year and I recently moved out. I would not recommend living here. It looks nice on the outside and they do have some decent amenities, but there are many problems within the community that management simply refuses to fix and that they'd rather create repeated excuses for instead. My biggest issue was the A/C. My apartment would hardly get below 80 degrees in the summer months despite submitting numerous maintenance requests, and this ended up costing me hundreds in my monthly electric bill. They only have 2 maintenance men who really arent equipped to handle larger issues. I reached out to management at least 7 times over the course of 1 month, and there was minimal effort put into addressing the issue. They claimed that I should just keep my blinds closed at all times and not utilize my balcony at all. Even with this, my apartment did not cool off at all. This is what ultimately caused me to move out.
They also had a change in property managers in the last year, and it really went downhill from there. At this point, its very clear that resident concerns are not of importance to them. It's rare that anyone from the office will ever actually answer the phone. I can't estimate the number of times I have e-mailed the property manager regarding a concern and I never hear back, requiring me to go to the office myself to get an issue addressed only to find that no one is there. They've had such a high turnover rate of employees that it seems like I am always speaking to someone new and they're hardly ever informed on the most updated policies and procedures.
Ultimately, Vicino on the Lake is a decent looking community, but it's an older property with way too many issues that cause for a very inconvenient living experience. This in addition to management's lack of concern for resident issues as well as their sloppiness prevents me from being able to recommend this property to anyone.
Has the all the amenities and any business you could ever want (besides Wal-Mart) is within 5 miles. Only downside is the internet. Either you're forced to use AT&T or you can't have broadband.
Life is redefined at Vicino on the Lake Apartments, an extraordinary community minutes from everything in vibrant Creve Coeur. Walk along the shores of a 2.5-acre lake with hiking trails and picturesque picnic areas. But don't worry - your secluded utopia is still in the heart of the city, minutes away from downtown, Interstate 270, Lambert-St. Louis International Airport, and a wealth of shops and fine dining options. But with our host of inspired amenities - four pools, tennis / volleyball courts, fitness center, and business center - you'll never want to leave home.
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