Basswood Trails Apartments

My overall experience at this complex has been wonderful. The staff is always helpful and courteous. If you need maintenance for any reason the response time is very fast. The only reason my satisfaction wasn't excellent is the apartments do need a little updating. The cabinets, doors, molding are starting to show their age. The carpet and floors are updated and very nice.

Perfect location yet very private, well maintained, great on site management and best of all, always feel safe and secure as if i were in a private home!

I loved the layout of my apartment and all the counter space in the kitchen. As far as sound, I couldn't hear other people which was great! Although, I did have to get the heat "fixed" 3 times within 2 months and the air conditioning unit only cooled down the area right in front of the unit. I wasn't a fan of my neighbor so I ended up deciding to move and then the big kicker was that I scheduled my move out appointment with the office about 3 weeks in advance and then when I showed up they had an executive meeting of sorts going on and asked me to wait. That was the moment I was super happy that I was leaving - the fact that they scheduled me for the same time that they were having a meeting and didn't even bother calling me to ask for me to come an hour later and waste my time.

The people working in the office are really friendly and helpful. The apartment complex is well kept and they alert you well in advance of any issues that may concern you.

Great location at a decent price! Very spacious apartments, much better than the classic apartment layout. Hallways are kept clean, can never hear neighbors. Only downfall is lots of children in the building and across the street, can be loud at times. Overall, perfect place to live. Actually just renewed my lease. Would definitely recommend Basswood Trails to anyone!