Basswood Trails Apartments

My overall experience at this complex has been wonderful. The staff is always helpful and courteous. If you need maintenance for any reason the response time is very fast. The only reason my satisfaction wasn't excellent is the apartments do need a little updating. The cabinets, doors, molding are starting to show their age. The carpet and floors are updated and very nice.

Perfect location yet very private, well maintained, great on site management and best of all, always feel safe and secure as if i were in a private home!

Poor management. Over priced apartments. They are remodeling but still over priced for the amenities you get. Other apartments offer better amenities for $100 more a month if not the same price as this place. Employees working in the office with poor attitudes. before construction office door was always closed, Or they would go home an hour before posted closing hours. When you do have an issue management is slow to respond. Decided we not to renew our lease based on management and the progression of reconstruction in the hallways. Has taken over two months now to paint and put new carpet down. Had to stay with a relative while they are redoing the hallways because of construction dust getting into our apartment and my husband have multiple asthma attacks. now management wants to do an inspection of our apartment a month before our lease is up and in the middle of us packing our stuff. Really inconvenient not only to me being 8 month pregnant now feeling rushed to pack my belongings but to the employees doing the inspection because they want to take measurements to remodel the apartment. Would not recommend.

Yes i received the information from this apt company. I'm interested in living at your apt .

I loved the layout of my apartment and all the counter space in the kitchen. As far as sound, I couldn't hear other people which was great! Although, I did have to get the heat "fixed" 3 times within 2 months and the air conditioning unit only cooled down the area right in front of the unit. I wasn't a fan of my neighbor so I ended up deciding to move and then the big kicker was that I scheduled my move out appointment with the office about 3 weeks in advance and then when I showed up they had an executive meeting of sorts going on and asked me to wait. That was the moment I was super happy that I was leaving - the fact that they scheduled me for the same time that they were having a meeting and didn't even bother calling me to ask for me to come an hour later and waste my time.