This apartment complex (Twelve501, Burnsville,MN) is awful, terrible and horrible!!
Management and staff have no CUSTOMER SERVICE SKILLS period.
Let's just start with a simple maintenance issue like a toliet overflowing, you can physical walked to the office and submit a request online. And still you may wait up 5 days.
Pest control is include in your monthly rent but if you don't request in advance before the 1st of the month your apartment WILL NOT BE EXTERMINATED.
The cameras that are installed either don't work and/or they don't focus or aimed in a certain direction
Don't let the website looks fool you!!! Law Enforcement is always on the premises for some type of disorderly conduct
The onsite laundry have big time issues- washer don't clean your clothes, you pay more depending on your water temp,dryer don't dry your clothes ....either the washer and dryer don't work and/or they are too too expansive
The security company that they have a contract with does nothing but sleep
The tow truck company who they have a contract with tow your vehicle because he can!!!!
The upgrades are a JOKE!!! If you just need a place for a short time and want to put with management and staff SHENANIGANS GO RIGHT AHEAD!!!
Note YOU HAVE BEEN WARNED
Dont get fool by the picture you see online, dont reccomened this place !
Terrible the back building by the Golf Course. Is in desperate need of cleaning the carpets in the Hallways and Trash Chutes are black. The laundry rooms need new flooring and paint behind the washers have water damage and debris.
from what I've seen. I love the pool, gym, doggy park and the apartments. they have done a great job upgrading
First off I have to say I was nervous living in an apartment. My boys and I lived in a house for 10 years. Befor living here we had gotten an apartment, "Stone Grove" in burnsville. It was all around awful!!! We had to get out of there. We came across Twelve501...and here...it is all around AMAZING! We are very happy here. They are kind, always trying there hardest with the upkeep, and the Amenities are great! I want to say to those people that complain, you need to understand it is not easy for very little people to take care of a complex so big! Thank You
To help prevent the spread of COVID-19, our offices are temporarily closed to in-person visits, however, you may communicate via email or phone during regular business hours. Helping you find the perfect home remains our priority. Please review our website to take advantage of our Virtual Tours and learn more about Self-Guided Tours. At Twelve 501 Apartment Homes, we offer spacious and comfortable one, two, and three bedroom floor plans right in the heart of the high energy Burnsville neighborhood. The community provides easy highway access and is within walking and biking distance to many facilities in the area including Birnamwood Golf Course, Crosstown East and West Park, and Black Dog Lake. As a pet friendly community welcoming both cats and dogs (with only a few breed restrictions), the possibilities are endless at Twelve 501 Apartment Homes! Call today to schedule your personal tour.
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