We recently moved out of Lake Pointe this past year and had a great experience. The ladies in the office were very helpful and the apartments are beautiful. Only wish they had 2 bedrooms so we could have stayed.
I love how the apartments look and I love the customer service that the leasing office ladies have. But I will say, I had set an appointment to see a unit for today (04/02/2018) and yes she did say that if I dont put the $500 security deposit down, she cant guarantee that Ill still get the apartment. I told her Id risk it but only if she would be willing to call me and let me know if anyone else is interested in it. Id assume that if you are setting an appointment in any company or professional setting that there is a note section where that is appropriate to write in...today (04/02/2018) I had an appointment at 5pm that I had set with one of the ladies last Friday (03/30/2018) and didnt get a single call, so after work, I was assuming since I didnt get a call that the unit we had set an appointment for (and could possibly sign the lease for) was still set and good to go for us to look at before signing the lease l, etc. As I was on my way to lake pointe apartments, I called again to confirm but it had been taken. Great, so it was taken, thats fine. What I wasnt okay with was that I had requested for a call back if anyone else was interested but I didnt get one. I had wasted time and money and I am extremely dissatisfied. I canceled everything and decided to look at other apartments instead.
If you are going to be sweet and have good customer service, please follow through with your appointments and their request. It was extremely unprofessional and I hope that whoever is in charge will stress that more. Even so, Thank you for your hard work.
New staff is great! Great furnishings! All around awesome place!
I am the sister of one of your soon to be residents. When we got there we were immediately welcomed by Savannah and Stacy. When we looked at the apartments they made sure to explain everything to us about the differences between some apartments. We had a great experience with them and they are honestly one of the reasons my sister choose this place. They helped us get through all the paperwork within an hour. I am very happy my sister choose this apartment and I cant wait to see how things go with her. Overall amazing experience and would give them more than 5 stars if I could.
Horrible management, had to clean my own apartment prior to moving in, treated like an inmate, waited DAYS to receive a new air conditioner when it was 80+ degrees out. NEVER RECOMMEND TO ANYONE.