Woodland Lakes Apartments is located in a serene setting surrounded by trees and a beautiful man-made lake. Selecting your home is one of the single most important decisions you make. We are confident that Woodland Lakes Apartments is a place you will want to call home. We are located near the Michigan State University campus and close to the Holt School District in Lansing, MI. Modern conveniences mixed with old-fashioned comforts provide you with the best of both worlds in a natural setting at our apartments in Lansing, MI. Please feel free to spend some time with us, take a tour and imagine yourself calling Woodland Lakes Apartments home.
We just had a look at the display apartment and we are very interested! It is exactly what we are looking for.
We however were very disappointed with the service we received in the clubhouse. There was a large older man in the office to the left of the entrance that refused to answer any questions of ours and would only direct us to some folders that were set out on a table. He was practically yelling at us to take a folder. We had gone in with the intention of seeing if we could start the application process today. I understand the covid precautions however his behavior has given us some reservations about signing at the. property. I know that the online reviews of the customer service at Woodland is not great, I really hoped that wasnt true until we came across this rude gentleman. He also had his feet up on his desk, clearly not answering phone calls (we had called from the unit to discuss the application before we decided to check if the offices were open). Its frankly not a very welcoming environment for anyone interested in the property.
We are torn as we loved the property but are worried about future customer service with the offices if the incident we experienced is an indication of that. I cant imagine how they treat the residents if this is how they treat people trying to give them business. Can you imagine trying to get help from the front desk for anything?
Like truly shocked and appalled, they couldnt pretend to be nice welcoming humans for five minutes. Listen to the reviews, or go and have a look yourself if you are considering this apartment but dont say you arent warned.
Their incompetence is ridiculous they hold a place by charging you 300 then randomly change the price when it's time for you to move in and then have you do all the work and when your Wi-Fi goes down in a quarantine they can't even print out a lease for you to sign and that's all I needed done I did everything else myself no thanks to the girl that works there or the manager if you move there good luck because if they're that bad and you haven't even moved in I'd hate to see how they are when you move in.
Clerical staff is rude and very lax in returning calls. Fifty dollars to apply. Imagine talking to them if you had a problem?
I contacted them over a week ago and never received a call back. I requested a time when I could look at a unit.
We highly recommend Woodland Lakes Apartments. The apartments and community are well maintained and reasonably priced. The staff are professional, competent and kind.
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