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Based on communications between two gals in the office at this place and looking around this community we thought this would be a great fit for our family, only to be blindsided by a denial without any explaination or opportunity to rectify whatever that may have been, speculated or otherwise. Though making $40 per denial isn't a bad way to generate revenue I suppose.
Thank you, next....
I did not go see an apartment here. I wanted to but it ended up being to far from campus for my son. I had great interaction, quick response to my questions from the office staff and would have most likely took an apartment from them, if it was a bit closer to MSU campus. Thank you
DONT RENT from ROCO. My mother, who is disabled and has a caretaker, lives in Stone Crest Townhomes and the property manager is the worst person that I have ever encountered as a "landlord". On 9/5/17, my mother had a HEART ATTACK while dealing with Yolanda, the PM at Stone Crest Townhomes, and her refusal to accept mom's rental pymt from my sister on my moms behalf. My sister tried to remit payment at 9:35 am on 9/5/17. How do you refuse to accept someones rent and how does the owning company allow their leasing manager to treat disabled residents this way?
I contacted ROCO on 9/5/17 at 9:55 am. Shannon Schaab, Regional Manager, originally told the number I dialed was her direct number (via email) as I had been working with Shannon and Ally Jones (Operational Excellence Consultant) back in July to get my mother out of this place. That wasnt Shannons number. In the meantime, my sister drove my mother to the Leasing office with her rent & the letter Roco sent to prove that was her correct rent amount. While I was emailing them, there was a disagreement with my mom & Yolanda with Yolanda again refused to accept my the rent, she told my mom her that wasnt the most updated invoice for her rent. A Caucasian maintenance told her to give my mother a 7-Days notice even though rent wasnt late. Yolanda told my mom if she didnt pay her rent by 5 pm that she would assess a late fee. My mother left the rental office upset, out of breath and shaking. I emailed both Shannon and Ally immediately after I couldnt reach them on the phone to explain what happened & asked them to contact my mother with her correct rent amount by 5 pm to avoid the late fee(again, fixed income). I also reminded them they OFFERED to allow my mom a 30-Days notice back in July 2017 so she could move out without penalty due to the negative interactions with Yolanda. They NEVER sent the 30-Days notice. I told them that at this point we would use the email that I have of as notice.
Nice Viewing Online, and Love Talking w/ Mgr.She was VERYKIND,Precise,& Would Reccommend Stonecrest to Anyone, loking for Lovely Townhomes, and Privacy Indeed! YESSSSS!Your Own Walls! TOO.I GIVE StoneCrest a 5 ,Thank you.Lioking To Moving Forward.
Location, Community, Quality Living...It Starts Here!
At Stonecrest Townhomes in Lansing, MI, we feature one, two, and three bedroom townhomes in a peaceful and quiet neighborhood setting. Each floor plan includes hardwood floors, ceiling fans, central air and more. Dishwashers and full basements are available in select styles. Our pet-friendly community also provides residents with ample parking, short-term lease options, and other special amenities we know you will love. Resident satisfaction is our top priority at Stonecrest Townhomes. We provide simple to use online services that are quick, reliable and secure. From paying your rent to making a maintenance request, our online resident portal helps to make your monthly routine easier. We are located just minutes from Downtown Lansing, Michigan State University (MSU), Lansing Mall, Lansing WMU, Cooley Law School, Davenport University, Lansing Community College, Siena Heights University, Saginaw Shopping Center, I-69, I-496, and I-96. Whether you need to get to campus to spend an afternoon studying or want to enjoy a night out at one of Downtown Lansing's many restaurants, bars, or entertainment venues, everything you need is just a short drive away at Stonecrest Townhomes. Ask about our Military, Fire, Police, and Preferred Employer discounts. Call us to schedule a tour today and find out why Stonecrest Townhomes is the next place you will want to call home.
Lease terms are variable. Please inquire with property staff.
Pet Policy: $25.00 pet rent. $250.00 non-refundable pet fee. Restrictions: Maximum pet limits is 2