The apartments were great, neighbors were friendly and the office workers were very helpful. I felt safe in this complex, and had no issues that were not resolved very quickly.
The staff is absolutely wonderful! Always very helpful and are quick to handle any issues (i.e. maintenance requests) that I may have.
BEDBUGS! BEDBUGS!! Just moved out of this place recently. This was supposed to be our temporary place while we have our home built. The issues list we faced is do huge and 3 months into our stay we are still fighting it. All the people we were dealing with have left not only the local office but also the parent company hayman co managers don't accept anything wrong. The apartment was so deplorable that they should be bulldozed. Right now we are dealing with a severe BEDBUG infestation. First they delayed the treatment, and now even after 2 treatments i still keep killing bedbugs crawling everywhere. Our kids are getting bitten all over and the management is so laid back about it because it is not their kids.
The list of issues we had:
1. Non-working keys on the day of signing (good that we caught it in time because it was late saturday)
2. Mold, yes mold in toilet bowls (I have pictures to prove everything I claim here)
3. Dirt all over the place, showers, faucets, grout
4. Toilets made a scary, loud shrilling sounds
5. Kitchen sink faucet broken
6. Horrible smelling stairs
7. Balcony railing color just keeps on coming off.. my toddler hands were all white and they didn't care for it. They claimed that's not really they look into.
8. Unclean, broken windows, nails stuck in the paint, just lying on the window sills inside the house
9. Stained stair case carpets and cieling
Also, they make the renters pay for the insurance that they should be paying. If you ever rent a place from these frauds, make sure you buy your own insurance which will ALSO cover your personal property. Their insurance DOES NOT cover your property. I tried to file a claim for loss of personal property (because we had to throw away mattresses, bedding, clothes because of bedbugs). The management company (haymon) does not bother to return your cal. I have left 3 VMs to regional manager in last 2 weeks and sent 2 follow up emails. No response yet fort he loss of personal property.
Diamond Forest is a comfortable, and clean community, where the neighbors are kind and considerate to one another. If you have any issues in your apartment the maintenance staff will attempt to resolve the matter immediately, and in a courteous fashion. I have enjoyed my 2 going on 3 years stay here. I do suggest that the rent/ price does not continue to jump drastically when its renewal time. I didn't appreciate the water bill going up for a single person in a 2 bdrm apt, the price is too high
Staff is very personable, caring and available. Every time I've had a problem its addressed immediately.
Comfort is Coming Home. Welcome Home to Diamond Forest Apartments! Situated in a beautiful park-like neighborhood with mature trees, walking trails and manicured grounds, Diamond Forest Apartments offers remarkable apartment home living with features such as full size washers and dryers, cathedral ceilings, private entrances and spacious award winning floor plans
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