I have been emailing Britteny Bergevin back and forth today and finally reached out to her via phone since I did not hear back to discuss about parking. When we first met Brittany we discussed the rates and she mentioned the parking fees. We were both extremely clear that we wanted uncovered parking spots. We went over the rates with her and what the total cost would be every month. We decided to put down a deposit and gave our notice to our current landlord. I received a surprising email from Brittany today informing us there was only one uncovered spot available. When I spoke to Brittany late this afternoon she mentioned it is a privilege for us to have two parking spots and she never agreed that we would be getting two uncovered parking spots. At this point she was not able to assist me on my concerns and I had asked if I could get a managers name. She refused to provide me that information and said she would be emailing me her managers information. I told Brittany that I would be waiting for an email and that if I could have her managers name and again she refused and put me on hold for couple of minutes. After being put on hold for simply asking for a name I hung up and had my husband called instead. When Nathan ( my husband) spoke to Brittany she informed him that we never spoke about us wanting uncovered parking spots and again that it was a privilege for us to have two parking spots-which we were never told at the time of the application. Covered parking spaces are $150 per car a month and uncovered $75.00 per car. When at the time she informed us of the parking rates we were so surprised and told her we will be getting two uncovered parking rates- we were offended that she acted like if we never spoke about parking rates. She was extremely rude and unprofessional to my husband and I and finally after asking multiple times for her managers name she provided us the information. Which I am glad we did since we never received a follow up email like she told us.
This is a good place to live.
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