Towson Promenade

I have been living here for 2 months and I am counting down the seconds until I can leave. I wish 0 stars was an option. If you are trying to get a hold of anyone, good luck, they don't answer any of the phones. I needed something repaired the day I moved in and it took over two months for it to be fixed. When they came to fix the freezer (after 2 months) no one notified me they were coming nor did they tell me my fridge/freezer needed to be cleared out. There is feces in the parking garage that was never cleaned up. Every week something is broken- doors to the building, garage doors, etc and it takes a ridiculous amount of time for them to be fixed. Every appliance, cabinet, light fixture that came with the apartment is cheap. If you want to be overcharged and inconvenienced often this is the place for you.

I have been a resident for about 2 months and everyday I find another reason to hate living here. For one, maintenance is slow in repairing anything. I put a service request in October 18th and it took over a month before maintenance stopped by. The issue is still not resolved and I have not been able to enjoy a hot shower yet! Due to the placement of the concierge desk, food deliveries are often unable to get in (the call box at the front entrance is broken, has been since I moved in Sept) and food deliveries are often left outside. Residents are expected to pay $6 a month for a package locker to receive any packages. The dog park is FILTHY with no effort by the management to sanitize or clean. Not to mention, some dog parents don't pick up after their pets. My car was in an accident so I canceled the monthly parking and was told I needed to give a 60 day notice and pay $250 to revise the lease to remove the 2nd parking space, ultimately being charged $440 for NOTHING. If you have options, choose another management company because UDR will nickel and dime you until you are broke.

Maintenace sucks, management incompetent, front desk staff rude, trash rooms stay full, rats live here too, parking garage stays broken, vehicles stay getting towed, they charge guests for parking, don't waste your money here.

Horrible staff, they don't care, things are breaking al the time, this place is horrible, don't waste your time and money here

We moved in October 2020, and since the first day our toilet has been randomly overflowing and flooding our bathroom. This is NOT due to clogs. It foams and bubbles at random times. We've had maintenance and plumbers come out to fix it and nothing has changed. There are rats everywhere...it's true. The trash rooms are disgusting, they don't offer recycling and rats are living in the rooms. They've been doing construction non-stop on the parking garage and threaten to tow you if you park in the spot you paid for. I sold my car and no longer need a spot. It's $85 a month. They refuse to remove this charge for the remaining 9 months of my lease. So now I am paying $85 a month for a spot I don't have a car to park in. When it rains, the water leaks through the windows and pools on the banister. Maintenance has been out to look at this as well, nothing has changed. I put a towel down and that's the only solution. Packages pile up in the package room and they don't use the lockers that you pay for parcel services. You have to look through a pile of packages to find yours. Half of the light bulbs in the track lighting have been out since we moved in. They came to replace them and charged us $75 for the replacements. They proceeded to go out and now we're back to less than 50% of light bulbs working.

Our issues started at the beggining of quarantine, when a leaking washing machine 3 floors up completely ruined my closet. There was water leaking out into the hallway for several days. Eventually they sent contractors into our home to tear out all of the drywall that was ruined and molding from the leak. None of the contractors were wearing a mask while working in our home, and other people's homes which were also affected. After the contractors left is when our problems really started. The construction opened up a hole in the wall for the mice to get in. We had a family of mice coming in and out of our home everyday for over two months. In addition to the mice we also had cave crickets. The first pest control person they sent into our home sprayed some repellant but informed us that in order to keep the mice out the building someone would need to come in and fill the holes. He put in a work order to have the holes filled. No one showed up to fill them. He came back week after week and the building did nothing. Eventually we got them to reimburse us for the cost of mouse traps. After 3-4 visits (and weeks) from the first pest control person, we started seeing a second one. He informed us the same thing as the first pest control person, and submitted an additional work order. He submitted a work order every week for the next few weeks. It wasn't until we posted an angry review and contacted the main office that they followed through with what both pest control people were reccomending. We made it almost three months before the mice found another way into our home. After all, you can't seal mice out of an apartment when the building is infested with them. Living here for over a year, its clear this building, at least the lower levels, are infested. UDR prefers to cram a ton of people into this large complex and maxamize their profits by delivering a terrible experience for tenants. Certainly not luxury, absolutely not worth what you will pay to live here.