Enclave Silver Spring

It will be easy to leave a review that emphasizes all of the amazing amenities. View from the balcony that overlooks Maryland and parts of Washington DC. The amazing workout center and whirlpool that should be the highlights of anyone that lives here. But what really makes this not only an apartment complex but truly a community, is the staff. Personable, honest, and extremely driven to not only take care of their current members but their future members of this community. From the first day I came into the office to just take a tour I was told that I'm home. It's always great to know that you're welcomed

Excellent Staff The staff at the Enclave is the best! Dominique is patient and always willing to help. Sherry always has a smile on her face. They go above and beyond to answer your questions. They take time to listen and get issues in my home addressed quickly and efficiently. I have seen other changes that I am very happy with. The office cares about the Enclave which means they care about us. Keep up the great work.

NEVER A GOOD NIGHTS REST: Between the frequent late-night fire alarms (16 times between 9 PM and 7 AM over the last four years, and more during daytime hours), water trickling sounds coming from the radiators, broken air conditioning, and loud music or yelling echoing through the meager walls (one time until past 4 AM in the morning), this is one place youll be lucky to get a regular good nights sleep. SHADY LEASING PRACTICES: If you last the first year, the renewal lease you receive from Enclave management will usually contain highball rental rate offers (minimum monthly increase of 21% over the previous rate). Additionally, the month-to-month option offered will usually be 25% higher than your previous rate. After speaking to the leasing office, the final rent increase has usually been settled to about 3%, even as other rents in the complex are not increasing and might even be decreasing. Enclave will always increase by the Montgomery County Executive voluntary release guideline, and this will be the minimum that your rent will go up. By discouraging the month-to-month rent option, leaving the complex is made more expensive and difficult due to the advance 60-day notice and 1-month rent buy-out fee as part of the lease contract buy-out agreement. Finally, they dont even return all the security deposit money SPECIFIED IN THE LEASE AGREEMENT. The contract states Your security deposit(s) will be deposited and held in an interest bearing account. It took 53 days from my move-out day to receive my security deposit refund check and the interest wasnt included! SKYROCKETING UTILITY BILLS YOU WONT BE THANKFUL FOR: Yearly total utility charges (water, sewer, gas, electric, HVAC) have increased by 49% overall since 2016. The water was always out: ten times in the final three months of my stay at the Enclave all water was out in my apartment, including most of the 2020 Thanksgiving Day holiday and the next day for almost 30 consecutive hours.

They cancelled my tour one hour before the time. Since I drove from Virginia, I was near the area when they called to cancel it.

Do yourself a favor, and stay away from this place! This place is an incubator of roaches and mice!