Dont waste your time here
Horrible customer service They can never give you the right answer. And I dont wanna be living in mold
My daughter and I moved in a week ago, and we absolutely love our unit! We were blessed to be the first tenants to ever live in this unit, with "new" everything, ie. Open-style living with beautiful hardwood floors, modern dark wood kitchen cabinets with breakfast bar, a real fireplace in the living room and spacious one bedroom that can actually fit two beds and a sitting area in it, with plenty of space to move around. Our only challenge so far is not having enough closet space, but we have found creative ways to work around it.
The location of our new home is great! We are literally in walking distance or short driving distance to all the places we frequent the most like the grocery store, the doctor's office, entertainment, school and commute to work.
A huge thank you to all the staff at the Flats at Shady Grove for your attentiveness so far and for making our transition to our new home a smooth and happy one.
My lease is up in February and I cant wait to leave. Here are the details. I wish they would just cancel the lease and let me move out because Im anxious to get away from them.
#1: the payment portal is sketchy. You have to pay your utilities through the portal and there is no breakdown, so you cant see what you were charged with. My monthly utilities for the studio were around 60-70 dollars usually when I moved in April 2017. The last 4 months it has been double that amount. Front office does not respond to my inquiries why I am getting double charged so I opened an investigation with the City of Rockville, which is currently in progress
#2: the front office must be leasing to sketchy people, every month you can see vacate orders taped to a lot of units. A few people have been forcibly evicted because their property was dumped out on the little grass area facing piccard street. Ive a livelong renter and Ive seen people get evicted and it is sad, but I have never seen property get dumped out by the street like that. If it happens to them it can happen to you.
#3: They are always having to shut off the water and/or AC and heat because something broke. They installed a new digital thermostat in my unit a few months ago (about the same time my utilities doubled, what a coincindence) but since it got colder, the unit will not blow hot air. I will have to open like the 4th or 5th service ticket this year for a faulty AC or heater.
#4: Management will not respond to any communication, ever. Plan on having to go to the front office to confront them frequently if you want anything accomplished.
#5: the aforementioned payment portal, ah, so many stories. Last summer 2017 around August, every single resident got a past due notice on their front door about being late for their utility payments. It turns out they hadnt tied their own internal system to the portal yet so they couldnt see who was paying their bills and who wasnt
I lived at the Flats of Shady Grove, a community managed by Kettler, for a year. I moved out three months ago and still have not received my security deposit.
Every attempt I make to contact the community has been deflected. I always receive the same message we will send the message to the manager and they will call you back, is this the correct phone number and email?.
Im certain this company is a scam. I simply want my money back. Im currently taking legal action to resolve this issue.
If you enjoy being ignored and having your money taken from you, join a Kettler property today!
Stay away! Poor maintenance, housekeeping, grounds and staff.
Just off the east exit 270 and Shady Grove Road, the Flats at Shady Grove offers a truly unique apartment community adjacent to the prestigious King Farm. Over 200 affordable, California-style apartments with all the amenities and community features of high-end Montgomery County apartments, but at a price significantly less.