The Estates was good before the new management Harbor Group Living took over. They don't care about residents at all and do the bare minimum required by law. Since Harbor Group Living took over management of the property, rent has been raised and quality of property maintenance has deteriorated.
There are 3 people who work in the office, it's nearly impossible to get them to follow through with what they say they will do, like get you a gate key that works. But then again a working gate key isn't necessary as the gate was broken 6 months ago and has yet to be replaced.
There are only 2 maintenance workers for all 150-200 apartments, both do the bare minimum and usually don't actually fix what's broken, they put Band-Aids on the problem instead of doing a proper repair. It is typical to require them to come 2-3 time before they actually repair something as simple as a broken drawer.
This is my third and final year at this location. Since Harbor Group took over it's falling apart and they're doing nothing to fix it, no matter how many times you put tickets in or report problems. If they are not legally required to do something, then 99% chance that they wont.
Residents couldn't even call the property office for the past 2 months because their phones have been broken!
This past summer is a great example of how little they actually care about the quality of service provided. The pool was only open for about 1/3 of the summer because they didn't hire lifeguards. By the end of August they managed to have a lifeguard for 5 out of the 7 days....
The residents tried to form a community meeting with the manager, in the hopes of making the Harbor Group manager realize that people actually care and are not happy, but of course she refused to meet with any organized group.
Do not live here. There are a plethora of options in close proximity that are nicer and costs less. And chances are the management company will treat you like humans.
A good place to live. Clean, safe, quiet.
The property has been under new management (Harbor Management Group) for the past year which does not have a good reputation in this industry at all.
GO LOOK THEM UP!
I moved here, last year. Since there have been a variety of issues. All of which, I've noted to management with little to no response. I've also reached out to the District Manager who doesn't respond to voice-mails or e-mails either.
The management staff are lackluster in their communication about happenings/changes at the property. They aren't action-oriented people and they're not people-centered.
They consistently blame things on one another and aren't willing to take full accountability for anything that they do. Of the three members of the management team, they're always out of the loop with one another on some issue, complaint, or happening on the property.
Of course all of this ironic since they have brochures and cards up in the building that say that "they want and value feedback" which clearly is the last thing from the truth because when you provide it to them they don't do much with it except offer a lifeless and well-rehearsed apology. Again, they aren't action-oriented and they aren't people centered.
They have social media and e-mail, but don't use it efficiently. When you go and talk with them, they tell you, "I understand" and "we'll take that into consideration" and do little to nothing about it. One time, I went to alert them of wipes being out in the gym and when they didn't realize that I hadn't left--began to talk about me and then asked if I was still around, once they found out that I was, they stopped talking. They provided me no wipes and continued to talk. Again, they aren't action-oriented.
What's also perplexing is that the Assistant Property manager actually lives on-site but doesn't seem to identify with resident issues and unfortunately many of the residents on the property are older, so I can only imagine what many of them are experience.
Don't live here - run as far as you can. The management is no help, the parking is atrocious. They say they'll do one thing but laugh in your face the second you leave the office and not do anything at all. They'll tow your car just so the manager can park in front of the building she lives in despite the towing company stating it's illegal to park in front of a dumpster and no signage proving you can't park in this area. People park there every night because there aren't enough spots.
The manager refuses to simply place a sign that says no parking even after I offered to buy it for her.
When the tenant upstairs flooded her apartment (and ours) they failed to clean up the mess and wound up re-flooding our place. I had to clean it myself and miss work. They didn't care about mold and swept everything under the rug.
They still haven't fixed problems we listed 8 months ago when we moved in. How hard is it to get a drain stopper for the shower? Or to make sure the cabinet doesn't come off the wall because the caulk is old and dry rotted?
The only way you get things done is to go to the office repeatedly until they just want you to go away.
The other negative reviews are true. We want to get out of here as soon as our lease is up. We're unhappy to say the least - if you want to see a real review go look at the reviews on their parent company "Harbor Group Management" it's even worse. It's ironic that I come home after dealing with the office to find a "We're in pursuit of happiness" flyer in my door.
Here's your review Harbor Group Management. You asked for it. Fix your properties.
Welcome to The Estates at Pikesville where wainscoting, open-concept floor plans, granite countertops, and large windows to capture natural light are just a few of the defining characteristics of your spacious new apartment. After a long day of work or play, you can kick back on your large, private patio or balcony, enjoy a dip in the resort-style pool, workout in the 24-hour fitness center, devour your favorite novel under the Lanai porch, or get connected in the business center with free Wi-Fi.
You'll be located in the Baltimore County School District and convenient to upscale neighborhood dining, shopping, and entertainment close by Lake Roland, Pimlico Race Track, Maryland Zoo, Towson Town Center Mall, The Pikes Cinema Bar & Grill, Ruth's Chris, and much more.
Let me know when this property is back on the market