Welcome to The Estates at Pikesville where wainscoting, open-concept floor plans, granite countertops, and large windows to capture natural light are just a few of the defining characteristics of your spacious new apartment. After a long day of work or play, you can kick back on your large, private patio or balcony, enjoy a dip in the resort-style pool, workout in the 24-hour fitness center, devour your favorite novel under the Lanai porch, or get connected in the business center with free Wi-Fi.
You'll be located in the Baltimore County School District and convenient to upscale neighborhood dining, shopping, and entertainment close by Lake Roland, Pimlico Race Track, Maryland Zoo, Towson Town Center Mall, The Pikes Cinema Bar & Grill, Ruth's Chris, and much more.
A good place to live. Clean, safe, quiet.
The property has been under new management (Harbor Management Group) for the past year which does not have a good reputation in this industry at all.
GO LOOK THEM UP!
I moved here, last year. Since there have been a variety of issues. All of which, I've noted to management with little to no response. I've also reached out to the District Manager who doesn't respond to voice-mails or e-mails either.
The management staff are lackluster in their communication about happenings/changes at the property. They aren't action-oriented people and they're not people-centered.
They consistently blame things on one another and aren't willing to take full accountability for anything that they do. Of the three members of the management team, they're always out of the loop with one another on some issue, complaint, or happening on the property.
Of course all of this ironic since they have brochures and cards up in the building that say that "they want and value feedback" which clearly is the last thing from the truth because when you provide it to them they don't do much with it except offer a lifeless and well-rehearsed apology. Again, they aren't action-oriented and they aren't people centered.
They have social media and e-mail, but don't use it efficiently. When you go and talk with them, they tell you, "I understand" and "we'll take that into consideration" and do little to nothing about it. One time, I went to alert them of wipes being out in the gym and when they didn't realize that I hadn't left--began to talk about me and then asked if I was still around, once they found out that I was, they stopped talking. They provided me no wipes and continued to talk. Again, they aren't action-oriented.
What's also perplexing is that the Assistant Property manager actually lives on-site but doesn't seem to identify with resident issues and unfortunately many of the residents on the property are older, so I can only imagine what many of them are experience.
Don't live here - run as far as you can. The management is no help, the parking is atrocious. They say they'll do one thing but laugh in your face the second you leave the office and not do anything at all. They'll tow your car just so the manager can park in front of the building she lives in despite the towing company stating it's illegal to park in front of a dumpster and no signage proving you can't park in this area. People park there every night because there aren't enough spots.
The manager refuses to simply place a sign that says no parking even after I offered to buy it for her.
When the tenant upstairs flooded her apartment (and ours) they failed to clean up the mess and wound up re-flooding our place. I had to clean it myself and miss work. They didn't care about mold and swept everything under the rug.
They still haven't fixed problems we listed 8 months ago when we moved in. How hard is it to get a drain stopper for the shower? Or to make sure the cabinet doesn't come off the wall because the caulk is old and dry rotted?
The only way you get things done is to go to the office repeatedly until they just want you to go away.
The other negative reviews are true. We want to get out of here as soon as our lease is up. We're unhappy to say the least - if you want to see a real review go look at the reviews on their parent company "Harbor Group Management" it's even worse. It's ironic that I come home after dealing with the office to find a "We're in pursuit of happiness" flyer in my door.
Here's your review Harbor Group Management. You asked for it. Fix your properties.