Horrible customer service at the front office. They messed up my payments, actually they put someone else's apartment money order on my apartment and didn't catch it until we said something about a payment issue. We had to go in four times before it was actually resolved and we have no idea if the other person actually got their money back. Staff weren't knowledgeable on any of the complaints we made. When we put in work orders for our apartment it took me calling the emergency line to get anyone to come by. The maintenance manager said the lack of communication was due to the new staff not putting the work orders through to him.
Also, I've had one multiple homeless people loiter around the entrance of our apartment complex, one even followed me up the stairs to my apartment trying to get money. Scammers come by all the time trying to get people to give them their BGE information.
They hold signs outside their apartments that say newly remodeled/renovated apartments. Slapping on a coat of paint and putting in new carpet doesn't count. The appliances are outdated, mold covers the vents after a couple of months, along with peeling paint in the bathrooms that has hair ingrained in it and water damage under the kitchen and bathroom sinks. So to sum it up false advertisement. The community gym has outdated and broken exercise equipment that they talk about being new and usable. This apartment complex is the worst and is done right wrong for charging people so much money for this kind of living conditions. Also, on my last week in the apartment complex I heard mice or rats in my wall and have video proof. I also told someone in the office in person that a gutter was falling off of building 176 on the back. No one ever fixed it after I voiced concerns about it falling off and hitting a child because children play under it. Also I saw birds flying into the roof so who knows what else is in the buildings structure. I have video proof of that as well.
This place has mice and bed bugs you can make numerous complaints and nothing will get done parking is terrible even with a parking pass you cant enjoy life much cause if you arent home by 8:00pm no parks and the walls are super thin also my unit flooded and they never came out to put the padding back down nor did the clean the carpet .take your family else where to live I wish I could post pictures of the holes where the mice have eaten thru the wall and carpet
Love the apartment I look forward to renting there in the future I highly recommend Tall Oaks
As soon as my lease is up Im moving. The walls are so thin you might as well live with your neighbors, too many crickets. The paint job in these apartments are just horrible. I warn you please dont move here
I regret moving here from the first day I moved here I saw roaches in my apartment. Mind you I only moved in with my clothes had no furniture. I have roaches and big black crickets. DONT MOVE HERE....
Enjoy an improved life style at the new and newly renovated Tall Oaks Apartment Homes where you will find huge, home-sized floorplans. Our pet-friendly one, two and three bedroom homes feature energy-efficient windows, eat-in kitchens with designer cabinets, granite counters, dishwasher and built-in microwaves, updated baths, oversized closets, balcony/patio, wall-to-wall carpeting, energy-efficient central AC and heating, ceiling fans in the dining room and washer and dryer in every home! Our residents also enjoy an Olympic-sized swimming pool and playground. We offer our residents outstanding service with 24-hour emergency service and online rent payment. We are also extremely convenient to Ft. Meade and NSA. Come in today and see why so many people are calling Tall Oaks home! You're at Home with Hirschfeld!
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